Accounts Receivable Clerk III

Account Receivables Clerk IIIOur team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere.Under general supervision of the Account Receivables Management, the Account Receivables Clerk III will perform customer service related account receivables tasks requiring quick resolution of issues; includes collections, providing account reconciliation, performing payment research. This position is a remote bilingual role with some onsite travel required as needed.Shift: Monday to Friday, 8 am to 5 pm or 9 am to 6 pm EST, dependent upon business needs.Responsibilities:Answering high volume of incoming calls in a professional manner while meeting daily goalsAddress and respond to customer's emails within company timelineEnsure customers inquiries are properly addressed and documented while issues are solved efficiently in a fast-paced environment, multi-taskingMaintains frequent contact with internal and external customers in order to address all payment issuesIdentifies payment discrepancies, and initiates disputes resolution process to facilitate rapid turnaround in collection effortPerforms related duties as assignedEducation and Work Experience:Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate degree program or equivalent combination of experience and education.Normally requires two (2) to four (4) years directly related and progressively responsible experience.Knowledge of Accounts Receivables and Accounting principles.Have experience in a call center taking or making customer calls.Bilingual in Spanish and English is required.Skills and Knowledge:Ability to communicate effectively both orally and in writingFamiliarity with credit and collection operations procedures, including reconciliation of A/R activityKnowledge of Microsoft programs; extensive knowledge of ExcelExperience using SAP a plusStrong interpersonal skillsGood negotiating skillsStrong mathematical and analytical skillsStrong organizational skills; attention to detailWhat Cencora Offers:We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more.Equal Employment Opportunity:Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law. The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory. Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned.