General Manager

2 weeks ago

Cedar Rapids, United States Windstar Lines, Inc. Full time

Company Description

Windstar Lines, Inc. provides luxury motorcoach and charter bus service locally, regionally, and nationwide. The company boasts a fleet of 200+ late-model, meticulously clean coaches in 12 locations across the United States. Windstar Lines serves a wide variety of customers including tour companies, schools, universities, senior citizen groups, government agencies, bank travel clubs, military, community organizations, politicians, and sports teams.


Role Description

This is a Full-time General Manager position located on-site in Rockford, IL. The General Manager will oversee and operate daily activities and coordination of staff to include drivers, cleaners, technicians and customer support.


Qualifications

  • Experience in the transportation industry, preferably in motorcoach charter
  • Management skills and experience overseeing the work of teams and staff
  • Excellent interpersonal skills with a focus on customer satisfaction
  • Strong organizational and problem-solving abilities
  • Proficiency in budgeting, financial strategy, and performance metrics
  • Knowledge of DOT regulations and compliance standards
  • Bachelor's degree in Business Administration, Transportation, or a related field preferred


Essential Job Functions

  • Ensures all departments are properly staffed by overseeing the effective recruiting, hiring, and promoting the right people for the right positions.
  • Makes sure employees are being effectively managed daily to maximize productivity and morale, including through coaching of key leaders/employees.
  • Optimizes employee performance through effective ongoing evaluations, recognition, rewards, and discipline/corrective-management to produce expected results.
  • Strengthens employee performance through timely training and development.
  • Effectively structures the organization’s systems, processes, and procedures to facilitate the achievement of results and productive intra-company/inter-departmental coordination.
  • Successfully resolves deviations from expected performance through systems that monitor and track performance.
  • Ensures adherence to policies and procedures; and makes policy recommendations to the executive team.
  • Continuously seeks new and more productive ways to achieve company goals.
  • Ensures the company proactively and effectively manages customer expectations.
  • Promotes, evaluates, monitors and is responsive to customer feedback, including the resolution of issues and problems.
  • Continuously seeks new and more productive ways to achieve company goals.

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