Retail Cosmetics Sales Associate

Job OverviewBe part of an amazing story. Macy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.As a cosmetic sales colleague, also known as a beauty advisor, your focus is to support the beauty needs of our customers to drive sales. Both a product educator and beauty enthusiast, you specialize in making our customers feel beautiful and confident. You are focused on building a client base and nurturing strong client relationships in order to meet sales goals. You embrace innovation by leveraging new selling ideas and are comfortable communicating with customers virtually and via phone. You will provide customer consultations, including applying make-up and products.Join a team where work is as rewarding as it is fun We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.Some additional benefits we offer include: merchandise discounts, performance-based incentives, annual merit review, and an employee assistance program with mental health counseling and legal/financial advice.Greet customers in a friendly and helpful mannerUse product knowledge to give expert guidance to each customer based on their wants, features, and choicesBuild a relationship with customers by introducing them to beauty products and finding out their hidden needsShow and teach the use of all beauty products by applying them on the customerKeep proper display, organization, storage, and restocking of inventoryUse our clientele program to connect with customers, achieve sales goals, inform about promotions and product launches, and enroll customers in our rewards programJoin in pre-selling and sales-boosting events to increase sales and reach personal sales targetsStay current with all training through Macy's educational resources, including attending vendor trainings and virtual trainings as requestedMerchandise new arrivals, process damages, testers and select merchandise to return to vendorsUse point of sale technology and applications to help in selling and fulfilling of customer ordersFollow hygiene standards and asset protection control and compliance proceduresFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesProduct knowledge: good understanding of the beauty products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.Communication: comfortable communicating with customers virtually, via phone, and in person.Sales: ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events.Technology: utilize point of sale technology and applications to help in selling and fulfilling customer orders.Continuous learning: self-driven to keep up with Macy's beauty product knowledge and beauty trends and stay current with all training through Macy's educational resources.Makeup application: show and teach the use of all beauty products by applying them on the customer.Subject Matter Expertise: proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.Interpersonal Skills: excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.Collaboration: partnership with the total beauty team to drive sales and deliver the customer experience.Possess a passion and a business-minded attitude to succeed in a performance-based setting.Able to resolve customer problems in a constructive and forward-looking way.Strong organizational skills and can manage multiple tasks at once in a fast-paced environment.Able to work a flexible schedule including evenings & weekends.Enthusiasm for the beauty industry and the skills to provide outstanding customer care.Flexible and able to use sound judgment in ambiguous situations.Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality.At least 1 year of customer service or selling experience required.Previous cosmetic or fragrance sales experience a plus.Prolonged periods (at least two consecutive hours) of standing/walking around the store or department.Frequent use of computers and handheld electronic equipment.Reaching, including above eye level, crouching, kneeling, stooping and color vision.This position requires lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder.Lifting and moving items weighing up to 25lbs.This is a great time to join Macy's Whether you're helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people's lives.Join us and help write the next chapter in our story - Apply TodayThis job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.