Customer Support Specialist

7 days ago

Bellevue, United States HydroPeptide Full time

We are seeking a dedicated and tech-savvy Customer Support Specialist with a minimum of one year of experience in customer service and call center roles. The ideal candidate will demonstrate a willingness to learn and grow within the role, possess flexibility, and excel at multitasking and prioritizing tasks. Strong attention to detail, follow-up skills, and accurate data entry abilities are essential. You will play a crucial role in supporting our U.S. Sales and e-Commerce Teams to achieve and surpass sales goals, ensuring that HydroPeptide continues to provide exceptional service to our spa and retail partners.


Location: On-Site - this role will work from our Bellevue office up to 5 days a week.

Hours: Full Time typically working 8:00AM – 4:30PM

Physical requirements: While performing the duties of this job, the employee is regularly required to talk and listen. This is largely a sedentary role: however, some lifting may be required. This would require the ability to lift up to 20 pounds.

Travel requirements: Travel is not required for this position.

Compensation: $24.00/hour


As the Customer Support Specialist, you will be responsible for:

  • Assisting Sales and e-Commerce Teams: Supporting the U.S. Sales Team and e-Commerce Team in meeting and exceeding monthly, quarterly, and annual sales targets.
  • Professional Representation: Representing HydroPeptide with the highest level of professionalism through phone and email interactions with spa and retail personnel.
  • Order Management: Accurately entering all sales orders into Acumatica in a timely manner, adhering to company policies and procedures.
  • Customer Account Support: Providing outstanding customer service by assisting Account Executives in promptly responding to customer account inquiries.
  • New Account Setup: Facilitating new account setups with Account Executives, ensuring all required documentation is collected and accurately filed in Acumatica.
  • Product Knowledge: Staying current with HydroPeptide product education and providing knowledgeable answers to customer inquiries via phone and email.
  • Upselling Opportunities: Developing a thorough understanding of HydroPeptide products, protocols, and monthly promotions to communicate effectively and identify upselling opportunities.
  • Customer Inquiry Resolution: Resolving customer inquiries through phone, email, and social media platforms, going the extra mile to engage and satisfy customers.
  • Customer Service Excellence: Collaborating with the National Customer Support Manager to maintain and deliver excellent customer service standards, ensuring customer satisfaction is achieved professionally and promptly.
  • Attention to Detail and Follow-Up: Demonstrating strong attention to detail and follow-up skills to ensure accurate and timely completion of tasks.
  • Administrative Support: Providing occasional administrative support for the office as needed.
  • Additional Responsibilities: Undertaking other responsibilities as required and as the position evolves.


We want you to have:

  • 1+ year of experience in a customer service role.
  • 1 year minimum of call center experience.
  • High school diploma or equivalent.
  • Strong attention to detail and accurate data entry skills.
  • Strong multitasking and prioritization skills.
  • Tech-savvy with the ability to quickly learn and adapt to new technologies.
  • Excellent communication skills, both written and verbal.
  • Ability to follow through and ensure completion of tasks.
  • Flexibility and ability to switch gears seamlessly.
  • Drive to set and achieve targeted goals.
  • Commitment to continuous learning and professional growth.


What can help you really stand out:

  • Prior sales experience, retail preferred
  • Experience with Salesforce, Acumatica, and/or Shopify

  • Customer Support Specialist

    7 days ago

    Bellevue, United States HydroPeptide Full time

    We are seeking a dedicated and tech-savvy Customer Support Specialist with a minimum of one year of experience in customer service and call center roles. The ideal candidate will demonstrate a willingness to learn and grow within the role, possess flexibility, and excel at multitasking and prioritizing tasks. Strong attention to detail, follow-up skills, and...

  • Support Specialist

    4 days ago

    Bellevue, United States Vendara (Formerly Choice Merchant Solutions) Full time

    Are you ready to join an organization that's investing in the team and technology to take the company (and you) to the next level?As a fast-growing provider of payments technology and financial solutions, Vendara has what it takes to get us there fast:Great foundation: Strong infrastructure of technology and support systemsAmazing spirit: Customer-centric...

  • Support Specialist

    5 days ago

    Bellevue, United States Vendara (Formerly Choice Merchant Solutions) Full time

    Are you ready to join an organization that’s investing in the team and technology to take the company (and you) to the next level? As a fast-growing provider of payments technology and financial solutions, Vendara has what it takes to get us there fast: Great foundation: Strong infrastructure of technology and support systems Amazing spirit:...

  • Support Specialist

    6 days ago

    Bellevue, United States Vendara (Formerly Choice Merchant Solutions) Full time

    Are you ready to join an organization that’s investing in the team and technology to take the company (and you) to the next level?As a fast-growing provider of payments technology and financial solutions, Vendara has what it takes to get us there fast:Great foundation: Strong infrastructure of technology and support systemsAmazing spirit: Customer-centric...

  • Support Specialist

    6 days ago

    Bellevue, United States Vendara (Formerly Choice Merchant Solutions) Full time

    Are you ready to join an organization that’s investing in the team and technology to take the company (and you) to the next level?As a fast-growing provider of payments technology and financial solutions, Vendara has what it takes to get us there fast:Great foundation: Strong infrastructure of technology and support systemsAmazing spirit: Customer-centric...

  • IT Support Specialist

    1 week ago

    Bellevue, United States Kizuki Ramen Full time

    Job DescriptionJob DescriptionAbout Us:Kizuki Ramen is dedicated to serving the most traditional, authentic, and delicious Japanese ramen. Our attention to detail extends to every aspect of the customer experience, from an open kitchen that evokes the atmosphere of a time-honored Japanese ramen shop to our caring service reminiscent of Japanese hospitality....

  • IT Support Specialist

    2 weeks ago

    Bellevue, Washington, United States VOLT Management Full time

    Volt is immediately hiring an IT Support Specialist, for a Remote opportunity with client located in Bellevue, WA. Seeking a highly capable and motivated support specialist to help support our internally-developed/internally-used specialized business software. This software facilitates the design process and performs configuration for the plant configuration...

  • Field Systems Support Specialist

    3 weeks ago

    Bellevue, United States Swire Pacific Holdings Inc. Full time

    Field Systems Support Specialist Bellevue, WA, USA Req #16958 Thursday, May 16, 2024 Who is Swire Coca-Cola? We are one of the largest bottlers of Coca-Cola and other beverage brands in America. Our 7,200 hardworking and passionate employees produce and distribute more than 50 brands and flavors across 13 states. We have as many careers as we have flavors,...

  • Customer Service Specialist

    1 day ago

    Bellevue, United States HydroPeptide Full time

    We are seeking a dedicated and tech-savvy Customer Service Specialist with a minimum of one year of experience in customer service and call center roles. The ideal candidate will demonstrate a willingness to learn and grow within the role, possess flexibility, and excel at multitasking and prioritizing tasks. Strong attention to detail, follow-up skills, and...

  • Technical Support Specialist

    1 week ago

    Bellevue, United States Cercano Management Full time

    Job DescriptionJob DescriptionSalary: COMPANY OVERVIEWCercano Management (“Cercano”) is an SEC-registered investment manager focused on ultra-high net worth clients and the entities associated with those clients, such as a family foundation. Cercano is based in Bellevue, WA, with offices in Minneapolis, MN, Atlanta, GA, and Singapore. Cercano invests...

  • Retail Customer Service Specialist

    4 weeks ago

    Bellevue, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Retail Customer Service Specialist

    4 weeks ago

    Bellevue, United States The Sherwin-Williams Company Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Customer Support Technician

    2 months ago

    Bellevue, United States DataBricks Full time

    SummaryWe are hiring an experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You will be a key member of the IT Support team and ensure the best possible user experience is being provided in every...

  • Customer Support Technician

    4 weeks ago

    Bellevue, United States DataBricksDataBricks Full time

    Summary We are hiring an experienced IT Support Specialist to help scale and optimize our business processes, work with users globally to improve productivity, and provide in-person service at our offices by resolving all technical issues. You will be a key member of the IT Support team and ensure the best possible user experience is being provided in every...

  • Retail Customer Service Specialist

    4 weeks ago

    Bellevue, United States Sherwin-Williams Full time

    This is position is essential to the success of our retail stores. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Customer Service Specialists are also expected to promptly resolve any customer concerns and...

  • Customer Support Analyst

    2 weeks ago

    Bellevue, United States Bittrex Full time

    **Customer Support Analyst** at Bittrex Seattle, WA Bittrex, the leading blockchain technology provider and cryptocurrency exchange, is hiring **Customer Support Analyst.** We are looking for talented individuals that will help us push the boundaries of blockchain technology and drive innovation within the industry. If this sounds like you, we would love to...

  • SEASONAL Travel Customer Service Specialist

    2 weeks ago

    Bellevue, United States AAA Washington Full time

    Seasonal Travel Customer Service Specialist AAA Washington -Bellevue PT-FT hours available Become a brand ambassador for the travel industry! As a Travel Customer Service Specialist for AAA Washington, you will be responsible for elevating customer experiences and cross-selling products and services. At the store location in Bellevue, enjoy our customer...

  • Customer Service Specialist II

    1 week ago

    Bellevue, United States Savers | Value Village Full time

    Pay Range: $16.20 - $21.38 per hour Applicants need to be located on the island of Oahu Job Title: Customer Service Specialist II Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future...

  • Customer Service Specialist II_

    2 days ago

    Bellevue, United States Savers | Value Village Full time

    **Pay Range: $16.20 - $21.38 per hour** **Applicants need to be located on the island of Oahu** **Job Title: Customer Service Specialist II** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and...

  • Customer Support Coordinator

    4 weeks ago

    Bellevue, United States Catalyst Workplace Activation Full time

    SUMMARY The Customer Support Coordinator accurately prepares specs, pricing and instructions for quotes and orders, communicates information to customers in a timely manner, and provides a point of contact for sales and customers regarding quotes and orders. ESSENTIAL DUTIES AND RESPONSIBILITIES1. Furniture Pricing and Quoting Meet with salesperson to...