Vice President Operations

Company OverviewEstablished in 1952, Marsden Services offers comprehensive facility services to clients nationwide. We provide clients with high-quality and professional services including janitorial, security, HVAC, calibration, emergency response, and facility management services. Our hiring philosophy is rooted in the idea that we want our employees to grow and be successful with our organization. We believe in our employees. We invest in our employees. A career at Marsden means a career with a Company that supports your growth.Position SummaryThe Vice President of Operations holds full P&L responsibility and leads all aspects of operational performance across the Sacramento, CA region and surrounding markets. This executive role oversees operations, sales support, quality, compliance, and account management, ensuring strong financial performance and customer satisfaction. The VP will lead, mentor, and develop a high-performing team while working cross-functionally to drive growth and operational excellence.Key ResponsibilitiesBuild trusted client relationships that drive customer satisfaction, retention, and growth.Direct operations to ensure Safety, Quality, Delivery, and Cost standards are consistently achieved and improved.Align operational processes with strategic initiatives, providing clear direction and measurable results.Partner closely with divisional and national sales teams to achieve shared growth and retention goals.Collaborate with HR and Legal to ensure compliance with labor, wage and hour, subcontractor utilization, safety, and training requirements.Lead, mentor, and develop operations leaders; ensure regular communication, training, and accountability across the team.Recruit, interview, and recommend supervisory and management hires.Monitor performance and implement corrective actions when needed.Foster a culture of continuous improvement, innovation, and accountability.Oversee resource allocation, budget adherence, and operational productivity across multiple accounts.Travel regularly to engage clients, support teams, and develop new business opportunities.Leverage Microsoft Office-based cost management systems to audit and manage budgets, including labor, supplies, and equipment.Perform other duties as assigned.Skills and QualificationsProven progressive leadership in a multi-site, service-related industry (commercial janitorial, facility services, or related field preferred).Strong background in P&L management, budgeting, labor management, and expense control.Demonstrated success in leading decentralized teams and driving performance across multiple site locations.Visionary leader with the ability to build trust, inspire teams, and execute strategies effectively.Strong analytical, problem-solving, and decision-making skills.Customer-focused, detail-oriented, and results-driven with a strong sense of urgency.Excellent communication and interpersonal skills.Entrepreneurial mindset with a passion for growth and operational excellence.Education and Experience8+ years of progressive leadership experience in commercial janitorial, facilities services, or similar service-based, multi-site industry.5+ years leading decentralized/multi-site teams in a mobile leadership role.Proven experience managing full P&L of $20M+ in annual revenue.Bachelor’s degree in Business Administration or related field highly preferred.Ability to travel regularly across assigned markets.Business ConductCommits to behave in compliance with the company’s values and Code of Conduct.Builds a culture of work safety and lead by example with one’s own safe behavior.Ensures one’s own compliance with the company’s published Operating Standards (professional, sales, Management and Execs only).Treats co-workers with respect and approaches conflict with positive intent and professionalism.Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.Physical DemandsWhile performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel objects and tools or controls; reach with hands and arms; climb, stoop, kneel or crouch; talk or hear; and taste or smell. The employee must regularly lift and/or move up to 15 pounds and frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.EEO StatementMarsden Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, creed, ancestry, sexual or affectional orientation, marital or veteran status, color, religion, sex, national origin, age, disability, genetics, status with regard to public assistance or any characteristic protected under federal, state or local law.