Service Engineer 1

1 month ago

Newark, United States Cube hub Full time
Description
At Siemens Healthineers we are passionate about enabling healthcare professionals to deliver high quality patient care and to do so affordably. A leading global healthcare company Siemens Healthineers continues to strengthen our portfolio of laboratory diagnostics while adding new offerings such as managed services consulting and healthcare IT services as well as further technologies in the growing market for therapeutic and molecular diagnostics.

Siemens Healthineers develops innovations that support better patient outcomes with greater efficiencies giving providers the confidence they need to meet the clinical operational and financial challenges of a changing healthcare landscape. Join our team now at Siemens Healthineers as Remote Support Engineer.

The Remote Services Center is a fastpaced dynamic environment with a strong customer focus offering the right candidate the opportunity to build on current strengths acquire new skills and be a member of a highly impactful team. As a global healthcare provider Siemens offers a wealth of growth opportunities for motivated individuals.

Our ideal candidate will exhibit initiative to learn and demonstrate technical expertise in clinical laboratory applications as well as the electromechanical ability needed to troubleshoot diagnostic laboratory instruments over the phone. You must possess strong computer skills and be able to communicate effectively over the phone and through written documentation.

As a Candidate you must display a positive attitude with both internal and external customers striving to exceed expectations at all times. You must be able to make sound decisions that promote the interests of both Siemens and the customer. Candidate must be a selfless team player and enthusiastic proponent of change.

This is a role well suited to an ambitious professional looking for the next step in their career. As a Remote Support Engineer you will be responsible for:

Providing phone/email support for internal/external customer as well as consistent monitoring and accurate documentation utilizing the Customer Relations Software Tool

Demonstrating a high level of technical expertise in clinical laboratory practice while supporting SLS Hematek PFA and BFTii small instrument systems.

Demonstrating exceptional customer service skills to improve the customer experience and achieve customer satisfaction by providing highly technical troubleshooting of complex issues to meet issue resolution and achieve customer satisfaction.

Taking timely action and ownership on all open tickets to troubleshoot and resolve internal/external customer issues to the customers satisfaction and if necessary escalates customer issues to next level support.

Meeting/Exceeding individual service level metrics to meet the needs of the customer/business.

Compliance to all Siemens pay and T&E policies as well as all RSC Procedures/Processes

This position may suit you best ifyou are familiar with what is below and would like to develop your career with Siemens Healthineers:

You have analytical thinking abilities to support advanced technical troubleshooting and problemsolving skills for assigned product line.

You have exceptional phone and communications skills to support collaboration with the customer as well as other internal resources to develop and implement action plans to resolve customer issues.

You are proficient in Microsoft Office Suite including Outlook Excel Word and other applications.

You have a positive cando attitude in all communications and the ability to thrive as a member of a collaborative crossfunctional team.

Leverages team abilities to best serve the customer and collaborates with team members and counterparts in other parts of the organization to develop and implement action plans to resolve customer issues.

You are willing to create an open supportive environment consistent with the culture of Service Based Leadership

Required skills to have for the success of this role.

Candidate must have associate degree and equivalent experience or bachelors degree in a sciencerelated or engineering field. (MedTech Biomedical Engineering or Engineering Degree Preferred*)

The position has a strong preference to be based in the (Glasgow DE facility Cary NC facility) however; we will also consider exceptionally qualified candidates that are field based.

Willing to travel up to 20%

37 Years Comparable Experience (MedTech or Engineering Degree Healthcare Experience)

QualificationRating

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