User Experience Designer

2 weeks ago

Fort Myers, United States RK Management Consultants, Inc. Full time

Product Owners across the different area of Salesforce continue to direct functionality and enable our teams to engage efficiently and productivity with our clients leading to quicker sales and stronger retention. Our team is focused on creating the best user experience for salesforce users and teams with processes enabled through salesforce.com to drive this retention and set the stage for strategic guidance and experience that needs development and design efforts.


Job description:

Work closely with the user group to conduct research, user interviews, contextual analysis, usability studies, etc. and be able to synthesize user experience workflows for salesforce.com functionality.

Collaborate with product owners, software engineers, and cross-functional stakeholders to understand requirements, and provide creative, thoughtful user experience and layout solutions.

Communicate the user experience at various stages of the design process with wireframes, flow diagrams, storyboards, and prototypes.

Integrate user feedback, enterprise processes and business requirements into ongoing user experience changes and functionality.

Designs need to be interactive, intuitive and align with agile approach to functionality development.

Designs need to rely first on out of the box functionality within salesforce.com – customization is only used when necessary.

Support multiple projects while actively prioritizing workflow based on ROI, and business value.

Analyse and incorporate quantitative data and qualitative insights into design.

Advocate for the prioritization of design centred changes, refinements, and improvements focusing on user-centric while driving value based on user experience.


Essential must-have skills:

Bachelor's degree in graphic arts, design, communications, or related field

3+ years of experience designing web and mobile apps, 5+ years of general design experience.

Proven expertise in Sketch, Figma, InVision, or other design tools such as Adobe Creative Cloud to visualize the experience.

Experience designing layouts and user processes in Salesforce.com (Sales Cloud and Service Cloud).

Experience in other CRM system such as Microsoft Dynamics, Oracle, ServiceNow, SugarCRM.

Strong brand and user experience instincts; ability to iterate designs and solutions efficiently and intelligently.

A solid grasp of user-centred design (UCD), including information architecture, high level processes, app interactions, planning and conducting user research, user testing, A/B testing, rapid prototyping, heuristic analysis, usability, and accessibility concerns.

Ability to work with a geographically distributed team to understand detailed requirements and design user experiences that meet client needs and business vision.

You know what translates from desktop and what doesn't, and how screens would adapt across different devices.

When designing interactions, you should be able to communicate and develop requirements for our technical partners.

Experience in Lead Management, Campaign Management, Opportunity Management and Service Management Processes.

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