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Network Analyst

4 weeks ago

united states united states us Consulting Solutions Full time
  • Minimum of 3 years' experience on a similar role.
  • Excellent knowledge of TCP/IP, Cisco Routers, Cisco switches and wireless is required.
  • Excellent understanding of Enterprise ITSM tools like ServiceNow.
  • Knowledge of ITIL Process – Incident, Knowledge, Problem & Change Management.
  • Experience monitoring systems with tools like ITOM, SolarWinds, SCOM, HPE OpenView, Aria (vROPS) and APC Struxureware.
  • Good Knowledge about Windows/Linux Server administration & virtualization is needed.
  • Good knowledge about Storage solutions & Cloud infrastructure monitoring is desirable
  • Continuously analyze monitoring platform behavior and give recommendations for improvements (systems/infrastructure).
  • Incident response and resolution within SLAs with good analytical and basic troubleshooting skills.
  • Work with telco providers to report network issues.
  • Knowledge of any scripting language, preferably Python.

Desired Characteristics

  • CCNA/CCNP in routing and switching is required
  • Strong communication (both verbally and in writing) and interpersonal skills
  • Able to work on weekends
  • Business-focused, customer- & service-minded
  • Flexible to work across time zones and with cross-functional teams.
  • Results-oriented & work ethic to always deliver on-time and in-scope.
  • Able to work under pressure and manage stressful situations confidently & effectively.
  • Self-motivated to work independently, eager to learn and pick up new activities and challenges as they arise, as well as acquire new skills.
  • Good team player, actively participating and contributing toward achieving our mission successfully

Responsibilities:

  • Infrastructure Services is responsible to provide 24x7 monitoring support and to ensure stability/reliability of the service
  • Monitor day-to-day network and server operations with the different monitoring tools available.
  • Resolve alerts received in Service Now.
  • Check monitoring mailbox and respond in a timely manner
  • Receive emergency calls though Cisco WebEx Desktop.
  • Perform initial troubleshooting, document cases and escalate if needed.
  • Identify and resolve predictive or proactive failures.
  • Perform planned maintenance activities.