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Director Customer Success

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New York, United States TriEdge Investments Full time

Director Of Customer SuccessAnthuria is transforming senior living with AI. Our platform leverages large language models to turn dense clinical documents into clear, actionable insightsimproving patient care, reimbursement, and workflow efficiency. Built within the TriEdge family office, we are already deployed across 10+ states.We're building the first AI operating system designed specifically for skilled nursing and post-acute workflowsuniting teams and data across care, finance, and compliance. At Anthuria, we value candor, curiosity, and client-first execution.This is a rare opportunity to shape a product in its early stages while collaborating directly with a world-class team, seasoned founders, and healthcare operators across the country.The RoleWe're excited to bring on a Director of Customer Success to join our fast-growing team. You'll be a key player in delivering an exceptional experience to our customers, throughout their entire journey; making sure we gather insights, feedback and deeper understanding of their pain points, needs and how we can best drive adoption and deliver value. You'll work collaboratively with key stakeholders - Design Partners, Product and GTM teams to ensure seamless communication, quick iteration and overall success in how we drive progress. If you're committed to creating incredible customer experiences, possess a level of operational excellence and enjoy being hands-on in a dynamic, fast-moving environment, we'd love to have you on boardWhat You'll Do:Be the first contact for customers, building strong, positive relationships and making sure they have a great experience from start to finish.Dive into customer tech environments and figure out what they need to make our product fit perfectly.Own the onboarding and implementation journeycreate training, processes, materials and documentation and make sure customers feel confident using our products.Gather feedback from customers and use it to drive improvements, working closely with stakeholders to keep refining our offerings.Track how customers use our products, proactively jumping in to help overcome any hurdles and achieve their goals.Who You Are:You have 5+ years in Customer Success or Account Management, ideally within high-growth tech or healthcare settings. You have experience with CRM tools, customer success platforms, and familiarity with data analysis and reporting.Proactive with a bias towards action. Able to quickly prioritize new tasks against (potentially many other) competing tasks.Experience with selling and deploying web-based EHR systems is a plusExperience with generating customer facing technical documentation and onboarding packagesAbility to interface with engineers and technical managers to coordinate deployments and report technical requirementsExperience with working a healthcare setting is a must.You possess excellent written communication skills, with both customers and coworkers.What We Offer:Pay TransparencyThe annual base salary range for this position is $120,000-$150,000. Actual compensation offered to the successful candidate may vary from the posted hiring range based upon work experience, and/or skill level, among other things. This role is eligible for an annual performance bonus.Benefits$0 deductible and 100% employee covered health, vision, and dental benefit package401(k) matching program of 50% up to 6% of annual salary.Unlimited PTOBeautiful custom-built office in NY with daily lunchLocationAnthuria is headquartered in a brand new office space in New York's Hudson Yards. We've designed our workplace to foster the collaboration and spontaneous interactions that drive innovation. Our team works in-office four days per week, with flexibility to work remotely when needed.Please note: We are proud to be an equal opportunity employer, and we are committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, sex, age, national origin, citizenship status, disability, marital status, partnership status, sexual orientation, gender identity and expression, military or veteran status, or any other characteristic protected by federal, state or local law.