Design Thinking Analyst

1 month ago

Cleveland, United States Calculated Hire Full time

Design Thinking Analyst

Columbus, OH - Hybrid


As Design Thinking Analyst, you are instrumental in defining and leading the adoption of Design Thinking as a key component in the transformation of our organization. You use a variety of Design Thinking tool sets to tackle strategy, education, process, technology, service, and design opportunities. You promote the importance and benefit of human-centered design to benefit our products, programs, and customer solutions. The Design Thinking Analyst will help instill a Design Thinking mindset and deploy toolsets to ensure competitive differentiation and shareholder value.

Strategy and Planning

  • Assist in partner with Business, Digital Technology, and User Experience leaders to evolve and execute on a Design Thinking Strategy and long-term vision within the organization
  • Assist in leading and coaching others in defining workshop plans, including goal understanding, identification of any research requirements, agenda planning, method identification, and logistics, ensuring maximum value for all participants
  • Assist in driving the adoption of Design Thinking and act as an ambassador for the Design Thinking community and User Experience team


Acquisition and Deployment

  • Assist in driving the creation and growth of design thinking standards by creating content for trainers, participants and design thinking champions based on organizational needs
  • Assist in evolving the organizations' design thinking offering, and evangelize its value through internal and external channels
  • Assist in helping others on the end-to-end creation, planning, and facilitation of Design Thinking workshops
  • Assist in coaching business and delivery partners throughout the design thinking process
  • Assist in mentoring design thinking practitioners to help them evolve their skills and expertise
  • Assist in deploying Design Thinking to advance a human-centered culture and ways of working within product teams


Operational Management

  • Assist in driving consistent delivery of workshop facilitation, always demonstrating a positive and optimistic attitude
  • Assist in the creation of supporting workshop and training materials not limited to presentations, activity worksheets, Mural boards, and additional collateral
  • Assist in post workshop communication, output and summarization to appropriate stakeholder and hand-off/transition of next steps to owners
  • Assist in staying current on Design Thinking best-in-class tools, techniques and thought leadership and infusing learnings into Design Thinking activities
  • Assist in working with internal marketing on Design Thinking program activities and its evolution


Formal Education & Certification

  • Degree (or foreign equivalent) or in lieu of a degree, at least 12 years in experience in the field of Information Technology or Business (work experience or a combination of education and work experience in the field of Information Technology or Business).
  • degree in Cognitive Psychology, Anthropology, Sociology, Cultural Anthropology, or related degree preferred, or equivalent experience
  • from industry recognized Design Thinking leader or related certification preferred, or equivalent experience

Knowledge & Experience

  • years IT and/or Business experience.
  • years of experience centered around experience design, facilitation or service design required
  • years in User Experience (UX), Customer Experience (CX), or user research preferred
  • knowledge and demonstrated experience applying design thinking principles and tools to solve process, program, or customer solutions
  • facilitating workshops for cross-functional teams
  • training others for successful execution
  • experience working with customers to build and formulate business requirements and implementing a user-centered design approach and methodology
  • using human centered design (design research/design thinking) research methodologies

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