SNF Administrator

JOB SUMMARY

The SNF Administrator is responsible for the operations and accountable for operating outcomes of an assigned owned/managed SNF service line under the guidance of the Executive Director to ensure regulatory compliance, profitability, achievement of system goals, measurement metrics, satisfaction, quality, Benedictine experience, and assure the mission and values of Benedictine are maintained.

KEY RESULT AREAS/ESSENTIAL FUNCTIONS OF THE JOB

1. Accountable for the operations of assigned Benedictine owned/managed SNF service line to ensure sustainability, regulatory compliance, profitability, high levels of satisfaction of residents, families and associates which align with the mission and values of Benedictine.

a. Ensures the Executive Director is informed of operational needs, challenge, plans, opportunities and provides update on any standing action or performance enhancement plans.

b. Conducts and reviews findings from internal operational audits and reports, identifies potential problems and as necessary, develops and implements operational improvement plans.

c. Accountable for assigned SNF operational outcomes, regulatory compliance, financial performance, compliance with Benedictine standards and integration of initiatives, goals, programs and actions plans.

d. As assigned for the SNF; Completes Monthly Operations Summaries (MOS) and any assigned Performance Enhancement Plans (PEP), participates in all Community Operations Team (COT) meetings and follows operational processes as outlined to ensure performance measures are achieved.

e. Reviews and ensures prompt resolution of complaints submitted to the regulatory agencies and Benedictine Support Center.

f. Requests Support Center services when needed to meet assigned community goals and strategic metrics.

g. Meets assigned community and organizational performance goals.

2. Manages the selection, training, leadership development and performance of assigned leadership to retain a professional, motivated workforce for assigned SNF service line.

a. Recruits, screens and hires qualified associates for vacant positions at assigned SNF and adheres to affirmative action requirements and hiring practices.

b. Establishes and communicates job responsibilities and performance expectations to assigned SNF associates to achieve mutual understanding and accountability of desired results.

c. Assesses associate performance through formal reviews; provides professional and constructive feedback on an ongoing basis to achieve desired results.

d. Identifies and provides training and development opportunities for assigned associates and coaches associates that are participating in a succession development plan.

e. Works with the Executive Director to establish and maintain a competitive wage and benefits program and consistent application of personnel policies and procedures.

f. Encourages and maintains a safe working environment through established safety programs, transitional duty for injured associates, and reasonable accommodations.

g. Establishes and maintains positive associate relations to position the SNF as the employer of choice within the community.

3. Works with the Executive Director in the development of the operations tactical plans and executes strategic direction to support the achievement of the long-term goals of the SNF.

a. Actively involved and accountable for integration of actions plans and strategy alignment to achieve intended outcomes.

b. Attends the annual tactical planning session, writes SNF action plans as assigned and executes tactics to align with the Benedictine strategy and goals.

c. Actively improves SNF culture and ensures the Benedictine experience for all residents and associates.

4. Development and implementation of budget for assigned SNF to ensure the achievement of sustainability and profitability goals.

a. Responsible for SNF achievements to improve or enhance census and revenue sources, and effectively manage labor and expenses to meet budgeted outcomes.

b. Ensures the development of approaches and plans to manage expenses.

c. Presents budget needs to the Executive Director for approval and follows all established labor, capital, grant and staffing approval processes.

d. Responsible for the appearance and maintenance of the SNF and its operating systems to assure the safety and comfort of the residents and desirable image within the community.

5. Serves as a liaison between the SNF and Executive Director to ensure appropriate implementation of quality principles and programs.

a. Responsible for leading and identifying quality improvement processes at the community to achieve system outcomes and goals.

b. Ensures the implementation of Benedictine policies, practices and required programming into assigned community.

c. Implements all Benedictine programs and processes.

6. Promotes Benedictine’s Mission and Core Values of Hospitality, Stewardship, Respect and Justice by bringing these values to life in the workplace.

a. Promotes the Mission, Core Values, maximum morale, productivity, and efficiency by creating an environment supporting accountability and results.

b. Demonstrates regard for dignity and respect for others as outlined in the philosophy of the organization.

c. Ensures Mission and Values survey outcomes align with system goals.

d. Promotes and contributes positively to departmental and organizational relationships.

e. Active in the local community to establish and maintain positive external relationships with families and referral sources to promote the community as an integral, respected component within the community.

7. Performs other duties, tasks and/or projects as assigned.

QUALIFICATIONS REQUIRED

• Bachelor’s Degree in business, marketing, health care administration, or a related field

• Ability to actively relate to the staff, board & community

• Strong leadership, human relations & communication skills required

• Licensed as a Nursing Home Administrator

QUALIFICATIONS PREFERRED

• Two (2) or more years of long term care administrator experience

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of federal and state standards and regulations which govern the operation of long-term care communities; ability to apply such knowledge assigned service lines.

• Knowledge of and skill in using information technology for internal and external communications.

• Knowledge of quality improvement processes and ability to implement quality improvement processes and systems within the community.

• Knowledge of accounting principles and practices for sustainable business operations.

• Knowledge of and ability to apply policies, systems, practices and procedures used to coordinate the human resources within a community relating to recruitment, retention, rewards, development, and termination.

• Skill of establishing future business direction for the community including the development of long range plans.

• Skill of selecting a course of action, considering appropriate variables and possible risks, in order to solve a specific problem.

• Skill of developing and maintaining positive relationships with staff, residents, family members, Board, other Benedictine associates and the community.

• Ability to estimate revenue and expenses to achieve organizational strategic goals.

• Ability to assess the internal and external environmental factors which have an impact on the overall success of the community.

• Ability to present both self and ideas, orally or in writing, using knowledge and observations of the perspective of the audience so that they understand and accept presented ideas/information as credible.

• Ability to develop rapport, trust, and open communications that enhance the growth and job performance of staff.

• Ability to guide or facilitate individuals in a direction consistent with organizational goals/objectives.

• Ability to identify markets and resources, communicate services, explain advantages, and initiate and close marketing activities.