Senior Manager

2 weeks ago

San Francisco, United States Phil Inc. Full time

Company Overview:
Founded in 2015, PHIL is a San Francisco-based, Series D health-tech startup that is building a platform that interfaces between doctors, pharmacies, and patients to streamline the process of patients receiving prescriptions. This is a complex, archaic industry, and we‘ve set out to change that.

Phil’s B2B2C platform provides an end-to-end prescription management and delivery service. Our robust platform connects patients, prescribers, pharmacies, and manufacturers, enabling easy and affordable access to medicine. Through its digital stakeholder experiences, patient access services, market access solutions, and distribution models, pharma manufacturers can deliver affordable and timely therapy access to patients, resulting in more patients staying on their treatment plans longer. Consequently, pharma manufacturers are enabled for more innovation.

The team at PHIL is a group of like-minded individuals from varying backgrounds, passionate about creating a new and innovative healthcare platform that is focused on patient experience and overall human wellbeing. Ready to join our team of mission-driven, analytical, and passionate people? Keep reading

Position Overview

We are looking for a senior operational leader to manage and support a team responsible for providing world-class support for healthcare providers (HCPs) utilizing the PHIL Platform. This role will be responsible for building and managing a motivated team of operators who help offices troubleshoot orders and educate HCP staff on PHIL processes and best practices. Additionally, this role will work cross functionally with other internal team leaders by providing insights on key HCP pain points utilizing qualitative and quantitative data.

Key Responsibilities

  • Operational strategy & execution: You will develop long-term goals and associated production KPIs (e.g., SLAs, internal quality standards) and work with direct reports to execute operational plans to achieve them.

  • Staff & workforce management: You will be responsible for hiring, training, and managing specialists engaging directly with healthcare providers and/or their staff. This includes creating work schedules, conducting performance evaluations, and addressing any staffing issues or conflicts.

  • Process optimization & Quality assurance: You will identify operational weaknesses and help improve or innovate new processes, standards, and/or tooling to keep the team efficient and error free.

  • Analytical & Data-driven: Utilizing qualitative and quantitative data, you will identify key insights to strengthen internal team operations and the overall customer experience.

  • Collaboration and communication: You will be a key voice and partner with internal teams to help drive cross-functional initiatives that enhance the HCP experience.

Qualifications

  • Bachelor’s degree

  • 5-7+ years of professional experience in managing white-glove customer support teams (preferably in pharmacy or other order fulfillment industries)

  • Proven ability to manage effectively, set team goals, develop people to their highest levels of performance, and guide through challenging situations

  • Prior professional experience with optimization, processes, systematic organization, program/project management

  • Demonstrated data and analytics experience; Excel/Sheets proficiency is preferred

  • Strong attention to detail and project management skills

  • Outstanding communication skills. Including public speaking and ability to present effectively in front of peers and senior leadership

  • Balance attention to detail with swift execution - we need to do things quickly, and we need to do them well. Juggling those can be challenging, and this should be a strength.

  • Thrive on change and operate flexibly - priorities can change quickly, so you must be nimble while positively bringing the team along for the ride

Benefits:

  • Ground floor opportunity with one of the fastest-growing startups in health-tech

  • Fully remote working environment

  • Competitive compensation (commensurate with experience)

  • Full benefits (medical, dental, vision).

  • 401(k) contribution opportunity.

Phil Inc. is an equal-opportunity employer.

#J-18808-Ljbffr

  • Senior Living Interior Design Manager

    5 days ago

    San Francisco, California, United States Discovery Senior Living Full time

    At Discovery Senior Living, we are committed to providing an exceptional living experience for our residents. As a leader in the senior housing industry, we strive to create engaging and supportive environments that promote overall well-being.We are seeking a skilled Interior Designer to join our team. This detail-oriented professional will be responsible...

  • Senior Living Assistant

    6 days ago

    San Francisco, California, United States Integral Senior Living Full time

    Company OverviewIntegral Senior Living, a member of the Discovery Senior Living family, specializes in managing care and lifestyle-focused senior living communities. Our mission is built on our 'Culture Keepers' philosophy, which recognizes the value of our employees in providing exceptional experiences for our residents.We are committed to creating a...

  • Senior Living Interior Designer

    7 days ago

    San Francisco, California, United States Discovery Senior Living Full time

    About the RoleDiscovery Senior Living is a leading provider of upscale senior-living communities in the US, with over 250 communities in nearly 40 states. We are seeking an experienced Interior Designer to manage the interior design and FFE processes for various renovation and new development projects.ResponsibilitiesCollaborate with architects, interior...

  • Audit Manager and Seniors

    4 weeks ago

    San Francisco, United States EXECUTIVE RESOURCE SYSTEMS Full time

    CPA Firm Audit Managers and Seniors - Hybrid living close to the office is preferred - Fully Remote Home Based is available for candidates living in the PST or MST time zones. Will assist with relocation expenses for out of town candidates. Well established, highly profitable CPA firm offers several exceptional career opportunities for Audit Managers and...

  • Senior Project Manager

    1 month ago

    San Francisco, United States VITALITY Full time

    Senior Project Manager - Luxury & Custom Residential ConstructionSan Francisco, CAWe are a well established Commercial General Contractor and have a backlog of exciting projects in the greater San Francisco Bay Area. We have over 40 years of experience delivering world class multi-million dollar luxury residential projects in some of the Bay Area's most...

  • Senior Project Manager

    4 months ago

    San Francisco, United States Form4 Architecture, Inc. Full time

    Form4 Architecture is a full service, award winning design firm based in San Francisco.Role DescriptionThis is a full-time hybrid role for a Senior Project Manager at Form4 Architecture, but San Francisco Bay Area based location is required. Minimum 20 years of management experience (along with having performed in the past as a Project Architect) is...

  • Senior Care Provider

    2 days ago

    San Francisco, California, United States Nestvy Senior Placement and Home Care Full time

    Nestvy Senior Placement and Home Care is dedicated to providing exceptional care and support to seniors in the Bay Area. As a caregiver, you will have the opportunity to make a positive impact on the lives of our clients and their families.About the Role:This is a full-time position that requires a valid driver's license and ability to pass a background and...

  • Senior Project Manager

    3 weeks ago

    San Francisco, United States W3Global Inc. Full time

    Job DescriptionJob DescriptionJob Title: Senior Project ManagerJob Description:This is a full-time hybrid role for a Senior Project Manager in San Francisco Bay Area based location. Minimum 20 years of experience, The Senior Project Manager will be responsible for leading multiple residential architectural projects (new construction multi-family and...

  • Senior Engineering Manager

    6 days ago

    San Francisco, California, United States GEICO Full time

    Job Title: Senior Manager, Staff EngineeringJob Description:We are looking for a Senior Manager, Staff Engineering to lead our engineering team in the development and maintenance of our container cluster management and orchestration platform on Kubernetes.Responsibilities:Work with senior leadership to address project dependencies and negotiate delivery...

  • Senior Investment Manager

    6 days ago

    San Francisco, California, United States Top Tier Reps LLC Full time

    Investment Management Associate - Senior LevelOur client seeks a mid-level to senior associate (JD) to join the Investment Management sub-group within the Corporate & Finance Group in New York or San Francisco.Key Responsibilities:Experience in investment management transactional work, particularly in private fund formation.Familiarity with the Investment...

  • Commercial Senior Property Manager

    1 month ago

    san francisco, United States Ascend Talent Solutions Full time

    Our client, a premier Commercial Real Estate Investment and Management Company with a class A office portfolio needs a strong, financial-minded Senior Commercial Property Manager that has institutional investor experience.Job Description – The Commercial Senior Property Manager manages the building operations and property management team members ensuring...

  • Commercial Senior Property Manager

    2 months ago

    san francisco, United States Ascend Talent Solutions Full time

    Our client, a premier Commercial Real Estate Investment and Management Company with a class A office portfolio needs a strong, financial-minded Senior Commercial Property Manager that has institutional investor experience.Job Description – The Commercial Senior Property Manager manages the building operations and property management team members ensuring...

  • Commercial Senior Property Manager

    5 months ago

    San Francisco, United States Ascend Talent Solutions Full time

    Our client, a premier Commercial Real Estate Investment and Management Company with a class A office portfolio needs a strong, financial-minded Senior Commercial Property Manager that has institutional investor experience.Job Description – The Commercial Senior Property Manager manages the building operations and property management team members ensuring...

  • Senior Audit Manager

    2 days ago

    San Francisco, United States The Agency Recruiting Full time

    Job Title: Senior Audit ManagerJob Summary:The Senior Audit Manager will oversee the audit operations, ensuring that financial statements and records comply with standards and regulations. This role includes managing audit engagements, developing audit plans, supervising audit staff, and maintaining client relationships.Key Responsibilities:Audit...

  • Senior Manager

    3 weeks ago

    San Francisco, United States Chime Full time

    About the RoleWe are hiring a Senior Manager, Governance to join Chime’s Legal and Compliance function. You will play a pivotal role in growing Chime’s Compliance Management Program and its adherence to regulatory and internal policies, managing risk, and maintaining a robust governance framework. You will provide leadership and judgment to the...

  • Senior Manager

    3 weeks ago

    San Francisco, United States Chime Full time

    About the RoleWe are hiring a Senior Manager, Governance to join Chime’s Legal and Compliance function. You will play a pivotal role in growing Chime’s Compliance Management Program and its adherence to regulatory and internal policies, managing risk, and maintaining a robust governance framework. You will provide leadership and judgment to the...

  • Senior Audit Manager

    4 weeks ago

    San Francisco, United States Keller Executive Search Full time

    About Our ClientOur client, a leading accounting and advisory firm, is seeking an experienced Senior Audit Manager to join their dynamic team in a hybrid work arrangement. Known for their commitment to exceptional client service and professional growth, they offer an environment where seasoned professionals can thrive and make a significant impact.The...

  • Senior Care Manager

    7 days ago

    San Diego, California, United States St. Paul's Senior Services Full time

    Lead Senior Care Team in San Diego ClinicJoin St. Paul's Senior Services as a Senior Care Manager, leading the senior care team at our San Diego clinic.About the RoleThis is a full-time position requiring a graduate of a professional nursing program, with a California Registered Nurses License and CPR certification. A minimum of 1 year of experience working...

  • Senior Litigation Manager

    3 days ago

    San Francisco, California, United States Edlin, Gallagher, Huie + Blum Full time

    Job OverviewThe Senior Litigation Manager will oversee all aspects of pre-trial and trial proceedings within the firm. This includes monitoring case progress, facilitating communication among team members, and updating docket clerks on any modifications to case calendars.This role requires exceptional written and verbal communication skills, as well as the...

  • Senior Manager

    3 weeks ago

    San Francisco, United States Menlo Ventures Management, L.P Full time

    About the RoleWe are hiring a Senior Manager, Governance to join Chime’s Legal and Compliance function. You will play a pivotal role in growing Chime’s Compliance Management Program and its adherence to regulatory and internal policies, managing risk, and maintaining a robust governance framework. You will provide leadership and judgment to the...