Cloud Engineer

3 weeks ago

Dallas, United States The Intersect Group Full time

Senior Cloud Engineer


Job Summary:

The Sr. Cloud System Engineer administers, manages and troubleshoots the organization's cloud and on-premises IT Servers, Systems and Network while also serving as an IT Service Desk escalation point.


Responsibilities:

  • Maintain, design, test, configure, and administer IT Network/Systems.
  • Troubleshoot issues with Systems, Applications, and networks in cloud and on-premises. Identifies opportunities to implement technical process/procedure improvements.
  • Provide support to all IT department team members in addition to end users, including face to face, email, and phone communication.
  • Serve as level 2 support for IT Service Desk
  • Open and track tickets, prioritize, follow up on service requests, and escalate as necessary. Create knowledge base articles, checklists, procedures, and end-user training.
  • Assist in IT Asset Management to ensure accurate inventory records.
  • Other duties as assigned.


Qualifications:

  • Bachelor's degree or equivalent combination of education and experience
  • 5-7 years' experience in a similar role
  • Azure Infrastructure as a Service, App Service, Azure VDI, and Administration of Azure SQL, Azure Data Factory
  • Server Administration skills - Windows Services, IIS, Create Critical Alerts, Health Monitoring, File Shares, Advanced Print Services, etc.
  • Intune and Office 365 Administration
  • Azure DevOps Administration and Configuration
  • MS Exchange Server and Exchange Online
  • Azure Administration – Entra ID, Identity & Permissions, Intune (Endpoint Manager), OneDrive, SharePoint, MFA, Universal Print, etc.
  • PowerShell Scripting, Remote Management tools
  • Networking - LAN/WAN, VLANs, Site-Site VPN, Layer 3 Switches, Routing, Firewalls etc.
  • Azure Certifications a plus


Skills/Specialized Knowledge:

  • vSphere
  • ESXi Server
  • VM Ware Experience
  • VOiP
  • Office 365 Administration
  • Azure Experience
  • Active Directory/Azure Active Directory
  • Site Replication, Advanced GPOs, domain-wide maintenance scripting, etc. a plus
  • Strong customer service and troubleshooting skills
  • Ability to communicate technical information, both verbal and written to a wide range of end-users

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