Field Service Technician

2 weeks ago

Detroit, United States eTeam Full time

Pay Range: $22 - $24/hr


Job Description:

  • Responsible for resolving Client hardware and software infrastructure (servers, network, security, etc.) issues using systems analysis techniques and procedures in support of Client customer’s data centers.
  • Must have your own transportation, insurance and valid drivers license.
  • Must be willing to travel from customer to customer when necessary.
  • Mileage/Tolls/Parking (if any) will be reimbursed using Federal rate(s)*** This does not cover any parking tickets, or any other violations that may be incurred.
  • Must be able to work overtime if you are in an installation or rack/stack event.
  • Must be able to work weekends with advanced notice due to a customer installation schedule.

Tasks include, but are not limited to:

• Analyzes, troubleshoots, and resolves issues within IT infrastructure including Client Enterprise systems, servers, storage, and networking.

• Understanding of a Data Center IT Operations environment and the knowledge to use software tools to perform day-to-day functions and troubleshooting

• Able to perform high volume/low impact tasks in an efficient and knowledgeable manner.

• Provide installation and or break/fix support including component replacement, hardware troubleshooting, and operating system installation.

• Able to proficiently perform data center support tasks with little guidance.

• Demonstrate hands-on practical knowledge of systems and policies.

• Operational management tasks including, working to resolve escalations, and clearing blocking issues to enable continued delivery of datacenter support activities

Requirements:

• Must have a basic understanding of Storage theory, Server layout and Network concepts.

• Must have mechanical aptitude and ability to follow procedures to make component level repairs using ESD best practices.

• Requires good understanding of the general/technical aspects of the job.

• Must be familiar with using different computer applications and be able to navigate software tools as required by task at hand.

• Must possess professional written and verbal communication skills

• Must be organized and able to document daily activities

• Must maintain successful communication and working relationship with management & peers of all levels.

• Teamwork and interpersonal skills

• Must be willing to work outside of standard business hours and weekends.

• Must be willing to travel for out of state projects.


Education and other requirements:

• Experience with pallet jack and data center server lifting tools is a plus. Must be able to lift to 40 lbs.

• Ability to operate manual and power hand tools

• 3 – 5 years of technical experience and a Associates Degree or equivalent degree in computer science or related area of study; without a degree, two additional years of relevant professional experience (5-7 years in total).

• Linux, Virtualization and Windows Server experience a plus

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