Community Manager
1 month ago
COMMUNITY MANAGER
Reports To: Regional Manager
Position Overview:
As a CommunityManager, you have a very important leadership role to play not only with existingteam members but with the residents of our communities as well. You will perform regular operational tasks such as collecting rent and YES Recourse loan payments, managing supplies and marketing materials, developing team, and protecting all company assets. In addition to this, you are also the main source of communication for the residents and will be the point person when it comes to resolving all complaints that come through your office. You must be able to make executive decisions when it comes to financial success and the overall safety and conditions of your community. Your commitment to communicating community successes and challenges with your immediate supervisor and your team members will ensure your team’s alignment with company goals and objectives.
Essential Functions:
Recruit, train, manage, and develop team members
Conduct team member reviews,verbal and writtenperformance management, and counseling as necessary
Manage community asset, marketing, and advertising plans
Manage sale and leasing of new, used, and foreclosed homes to meet or exceed the community budget
Manage collection of all rent monies to meet company delinquency expectations
Maximize Community occupancy, site, and leased home revenue
Professionally handle resident communications and resolve concerns
Develop and maintainpositive relationships with cities, municipalities, and counties
Identify and manage vendorand contractor relationships; assure that contractors are compliant with NetVendor
Facilitate daily communication with team members to ensure alignment of goals and create task lists
Identify and take actionon opportunities and deficiencies for effective resolution at the community
Create and maintain a positive communityenvironment including residentactivities
Communicate and enforce policies and procedures
Reply to internalemails or other communication withinone business day or by the requested deadline
Create and ensure a safe work environment
Protect and maintain company assets
Control expenses to align with the communitybudget
Coordinate with vendors and maintenance team to ensure complete turn ad rehab of all home inventorywhile adhering to company guidelines
Coordinate new home deliveryand set-up, and request any warranty or follow-up work with the manufacturers
Manage largecapital and community projects to ensurebudget and timeliness are met
Maintain professional behaviorwithout interfering with the individual’s work, interrupting the work of anotherteam member, or disturbing the quality of life for Community residents
Conduct market surveys as required and create and implement marketing plans for ongoing success and high occupancy of the community
Perform and scheduleall evictions and utility cut off’s in adherence to rules and regulations for all residents
Complete financial reviews monthly or as directed by Management
Manage the community to the standards set by Quality Compliance
Attend all companymeetings, training, and conferences as requested by the management
Participate in annual budgeting processes and reviews
Duties subject to change, as deemed appropriate by Management
Additional dutiesas assigned by management and are subjectto change
Required Skills:
Excellent oral and written communication skills
Must be self-motivated, independent, and able to work with minimalsupervision
Strong leadership and decision-making skills
Familiarity with all communitypositions and providecoverage in the event of absence or turnover
Maintain a professional appearance and attitude
Demonstrated ability to motivate and manage team member performance
Computer Skills includingMicrosoft Office softwareproducts
Team orientedwith an innate ability to build communitywith team membersboth at the communitylevel and beyond
Strong multi-task and organizational skills
Occasional travel may berequested
Must obtainor transfer state-specific licensing within 90 days of employment where applicable
Education and Experience:
A valid in-state driver’s license is required
High School Diploma or equivalent is preferred
Property management or equivalent experience is preferred
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