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Assistant Manager
1 month ago
Assistant Manager - Aspen Mountain Ski SchoolWith roots dating back to 1946, and a division of Aspen One, Aspen Skiing Company owns and operates four mountainsAspen Mountain, Snowmass, Aspen Highlands, and Buttermilk. Aspen Skiing Company takes pride in the coexistence of resort, community, and the environment, which exemplifies its values of living fully, honoring people and place, taking the long view, and pursuing excellence in everything it does. Aspen Skiing Company is where guests from around the world come to renew the mind, body, and spirit through unforgettable experiences at the confluence of nature, culture, and recreation.Aspen Skiing Company also owns and operates the award-winning Aspen Snowmass Ski & Snowboard School, Four Mountain Sports rental and retail shops, and a collection of sustainably sourced on-mountain food and beverage outlets. Aspen Snowmass encompasses 5,680 acres of skiable terrain across four mountains, more than 40 ski lifts, and more than 410 trails. For more information, visit www.aspensnowmass.com.The Assistant Manager plays a pivotal role in the Aspen Mountain Ski School, supporting daily operations and ensuring exceptional guest service and operational effectiveness. This position actively leads and mentors Pros and collaborates with Supervisor peers to foster a collaborative team environment and advance School and business unit goals. Assistant Managers are integral to training, staff support, and operational execution across both on-hill and base area environments. This position reports to the General Manager.Essential Job Functions / Key Job Responsibilities:Prioritize and manage daily operations in line with departmental SOPs, end-of-season analysis, and organizational goalsLead and support a team of Supervisors to ensure smooth and consistent execution of daily operationsOversee the scheduling and management of Pros, ensuring optimal coverage to meet service demands, maintaining high scheduling accuracy, and making timely staffing adjustmentsContribute to increased revenue, an exceptional guest experience, and improved labor efficiency by making intentional scheduling and assignment decisionsParticipate in staffing functions including recruitment, onboarding, scheduling, development, and performance feedbackMaintain visibility and engagement with Pros and guests in base areas and on-hill to support a strong guest experience and staff accountabilityObserve and assess guest interactions and Pro performance to ensure service excellence and take timely action when issues ariseAct as a mentor and leader to team members, supporting staff development pathways including certification, training, and growth opportunitiesFacilitate timely and accurate communication of essential information to team members and across departmentsCollaborate with Sales, Reservations, Payroll, and other S3 support teams to ensure operational consistency and resolve shared challengesParticipate in employee recognition and performance conversations, supporting a culture of accountability, feedback, and professional growthOther duties as assignedEducation & Experience Requirements:High school diploma or equivalent required; college degree preferredMinimum of 5 full-time seasons of experience in the winter sports industry required, with exposure to both on-snow operations and guest service in a professional resort settingDemonstrated experience supervising or mentoring staff in an S3 or similar operational environment preferredCurrent Professional Ski Instructors of America (PSIA) / American Association of Snowboard Instructors (AASI) certification at Level 2 or above requiredCurrent trainer status preferredKnowledge, Skills & Abilities:Knowledge of S3 (Ski & Snowboard School) operations, lesson products, and service delivery models that support exceptional guest experiencesUnderstanding of instructor development and training systems, including Professional Ski Instructors of America (PSIA) / American Association of Snowboard Instructors (AASI) certification pathwaysFamiliarity with operational planning and scheduling strategies that align with departmental goals and guest demandKnowledge of risk management practices to support a safe and effective learning environment for guests and ProsStrong computer skills including Point of Sale systems, scheduling software, Microsoft Office, email, and internal communication platformsAbility to assess guest experiences and Pro performance to identify opportunities for recognition, coaching, or adjustmentSkilled in facilitating feedback and mentoring conversations that support professional growth and technical developmentAbility to manage competing priorities in a fast-paced, guest-facing environmentDemonstrated ability to lead small teams with confidence and purpose, supporting daily operations and team cohesionStrong interpersonal communication and conflict resolution skills to maintain a collaborative and supportive work cultureAble to work across departments and levels to ensure seamless operations and uphold ASC's commitment to service excellenceWork Environment & Physical Demands:Ability to reach, crouch, kneel, stand, bend or be on your feet for extended periods of timeRegularly work in wet, cold, hot conditions requiring the use of protective apparel/equipment to prevent exposure to the elements and may be required to walk on slippery and uneven surfacesMust be able to frequently lift, push or pull up to 50 lbs. individually or with assistanceJob Benefits:Enrollment dates differ across the various programs.Paid Time Off ProgramsPaid Leave ProgramsEmployee Ski PassOther company perksAspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). At Aspen One, inclusion, equity, and diversity are fundamental to fulfilling our vision of building a better workplace and better world. From our hiring practices through the entire employee experience, we embrace and celebrate the unique experiences, perspectives and cultural backgrounds that each employee brings to the workplace. We encourage diverse points of view which allows us to develop innovative solutions to the ever-evolving world of work. Aspen One strives to foster an environment where our employees feel respected, valued and empowered, and our team members are at the forefront of helping us promote and sustain an inclusive workplace that works for all.
