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Sr. Datacenter Technician

4 months ago

Twinsburg, United States CBTS Full time

Sr. Datacenter Technician

Location: Twinsburg, OH

Duration: 24+ months

3rd shift : 10:30PM -7AM

Rate: W2 hourly

Start Date: ASAP


The DC Tech will work in a beautiful state of the art facility within a growing and positive team.

Our team will tell you this is a great environment that is under the leadership of one of the most supportive and respected managers they have worked for. This is a long term opportunity that offers stability and growth potential within our enterprise environment.

Responsibilities:

  • Installation of IT hardware to include: racking, patching, and installation of parts.
  • Be the primary interface to multiple business units that the DC Operations team supports.
  • Attend and represent the Operations team during meetings.
  • Must be able to multitask and work in a fast paced environment.
  • Provide 24 x 7 first response technical support for the datacenter
  • Participate in on-call and shift rotations for customer problem resolution.
  • Pre and Post Installation preparations and documentation, quality assurance, asset inventory auditing through the DCIM tool.
  • Manage hardware inventory for the other business groups. Including shipping and receiving.
  • Produce specific deliverables relating to operations management.
  • Occasionally lead staff members and peers on projects.
  • Must be able to work independently and typically requires little supervision on complex tasks only.
  • Works as a team member with senior technical staff on large, complex technical projects.
  • Completes assigned technical projects on time. I.e. analysis, development, implementation, testing, monitoring, maintenance, production support, documentation, etc.)
  • Analyzes problems, develops and implements solutions, and makes decisions that significantly impact projects.
  • Acts as a subject matter expert while providing coaching and mentoring to junior members.
  • Resolves escalated trouble tickets and complex issues within established timeframes while providing quality customer service.