Current jobs related to Customer Service Manager - Woburn - BALYO

  • Interim Customer Service Manager

    1 month ago

    Woburn, United States BlackTree Technical Group, Inc. Full time $30 - $45

    Job DescriptionJob DescriptionCurrently seeking an Interim Customer Service Manager for a growing Customer Service Team while their manager is on leave. The Interim CS Manager will partner with the Customer Service, Sales, Marketing, and Digital Product teams to ensure world class customer service is provided to all customers. Position will last...

  • Customer Service Representative

    4 days ago

    Woburn, Massachusetts, United States Walgreens Full time

    Job Description:As a Customer Service Associate at Walgreens, you will be responsible for delivering a distinctive and delightful customer experience. This includes registering sales on assigned cash registers, providing customers with courteous, fair, friendly, and efficient checkout service.Customer ExperienceYou will engage customers and patients by...

  • Customer Service Representative

    2 months ago

    Woburn, United States Morph Management Full time

    Are you on the hunt for a career, not just any old job? If so, we are looking for you! We are seeking talented, energetic, and highly motivated Customer Service Representatives to join our dynamic team. The perfect candidate does not need to have professional experience! If you have experience in customer service, sales, client-facing, or any other...

  • Customer Service Representative

    2 weeks ago

    Woburn, Massachusetts, United States The Boyd Group Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our shop operations team, you will play a vital role in ensuring the efficient and effective delivery of our services.ResponsibilitiesProvide exceptional customer service and support via phone and in-person...

  • Customer Service Representative

    2 months ago

    Woburn, United States Raven Ridge Full time

    We are seeking a temporary dedicated and customer-oriented individual to join our team as a Customer Service Representative for our fencing company. The primary responsibility of this role is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support throughout the sales and installation process. The ideal...

  • Customer Service Representative

    2 weeks ago

    Woburn, United States Raven Ridge Full time

    We are seeking a temporary dedicated and customer-oriented individual to join our team as a Customer Service Representative for our fencing company. The primary responsibility of this role is to ensure exceptional customer satisfaction by addressing inquiries, resolving issues, and providing support throughout the sales and installation process. The ideal...

  • Customer Service Representative

    3 weeks ago

    Woburn, Massachusetts, United States Addario's, Inc. Full time

    About UsAddario's, Inc. is a leading provider of plumbing, heating, cooling, electric, drain and sewer, generators, and one-day bath solutions. We are committed to delivering exceptional customer service and building long-term relationships with our clients.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Expert to join our...

  • Customer Service Representative

    1 week ago

    Woburn, United States Robert Half Full time

    Job DescriptionJob DescriptionWe are seeking a detail-oriented and organized Order Fulfillment Specialist to join our team. In this role, you will be responsible for managing the complete order process, from receiving customer orders to ensuring timely and accurate delivery. The ideal candidate will have experience in inventory management, communication with...

  • Customer Service Supervisor

    1 month ago

    Woburn, United States SBLI Full time

    SBLI Life Insurance is seeking an experienced, innovative, Customer Service Supervisor to lead our team and optimize how we service our policyholders. The successful candidate will be responsible for setting/achieving servicing requirements, analyzing/optimizing department processes, and overseeing the daily operations of a Customer Service team, including...

  • Customer Service Supervisor

    1 month ago

    Woburn, United States SBLI Full time

    SBLI Life Insurance is seeking an experienced, innovative, Customer Service Supervisor to lead our team and optimize how we service our policyholders. The successful candidate will be responsible for setting/achieving servicing requirements, analyzing/optimizing department processes, and overseeing the daily operations of a Customer Service team, including...

  • Customer Service Representative

    6 days ago

    Woburn, Massachusetts, United States The Boyd Group Full time

    About the RoleWe are seeking a highly organized and customer-focused individual to join our team as a Customer Service Representative. As a key member of our shop operations team, you will play a vital role in ensuring the efficient and effective delivery of our services.ResponsibilitiesProvide exceptional customer service and support through phone and...

  • Customer Service Representative

    2 weeks ago

    Woburn, Massachusetts, United States Walgreens Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Walgreens. As a key member of our retail team, you will be responsible for delivering exceptional customer service, operating a cash register, and maintaining a clean and organized store environment.Key ResponsibilitiesProvide...

  • Customer Service Representative

    3 days ago

    Woburn, Massachusetts, United States Genuine Parts Company Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, responding to customer inquiries, and placing customer orders to ensure customer expectations are accurately determined and...

  • Customer Service Representative

    2 weeks ago

    Woburn, Massachusetts, United States Planet Fitness Full time

    {"title": "Member Services Representative", "description": "Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests,...

  • Customer Service Representative

    2 weeks ago

    Woburn, Massachusetts, United States Planet Fitness Full time

    {"title": "Member Services Representative", "description": "Job SummaryThe Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Essential Duties and ResponsibilitiesGreet members, prospective members and guests,...

  • Customer Service Representative

    4 weeks ago

    Woburn, Massachusetts, United States Sherwin-Williams Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our retail team, you will be responsible for providing exceptional customer service, building strong relationships with customers, and driving sales growth.Key ResponsibilitiesCustomer Service: Ensure high...

  • Customer Service Representative

    7 days ago

    Woburn, Massachusetts, United States Kelly Nissan of Woburn Full time

    Job SummaryWe are seeking a highly skilled Part Time Receptionist to join our team at Kelly Nissan of Woburn. As a Receptionist, you will be responsible for providing exceptional customer service, managing incoming calls, and ensuring a seamless experience for our clients.Key Responsibilities:Answer and direct phone calls in a professional and courteous...

  • Customer Service Representative

    2 weeks ago

    Woburn, Massachusetts, United States Genuine Parts Company Full time

    Job SummaryThe Senior Customer Service Representative plays a critical role in ensuring customer satisfaction and driving business growth at Genuine Parts Company. This position requires a high level of product knowledge, excellent communication skills, and the ability to multi-task in a fast-paced environment.Key ResponsibilitiesRespond to customer...

  • Customer Service Representative

    4 weeks ago

    Woburn, Massachusetts, United States Ethos Veterinary Health Full time

    Job Summary: We are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Ethos Veterinary Health. As a key member of our service center, you will be responsible for delivering exceptional service to our clients and referring veterinarians, while developing strong relationships with our hospital teams.Key...

  • Customer Service-Self Storage Manager

    2 weeks ago

    Woburn, United States Public Storage Full time

    Public Storage is the self-storage industry leader and we are Hiring Now!Earn $17.00 Per HourOur BenefitsTotal Rewards package available to our team:We work Flexible and Full-Time Schedules between the hours of 9:30am and 6pm (weekends ‘til 5pm)Competitive wages paid weekly Employees become eligible for Full-time Benefits by working an average of 20+...

Customer Service Manager

3 months ago

Woburn, United States BALYO Full time

About the Company

Balyo is a global company that produces and installs robotic lift trucks for industrial material handling. Balyo was started in France in 2005 and expanded to North America in 2013 with its US headquarters in Woburn, MA. Our technology is some of the most advanced on the market and our products lead the world in their capabilities. Think high-lift applications to 17m (55’) and you will realize that Balyo is at the technology forefront.

Balyo is partnered with two leading manufacturers of forklifts and other material handling devices: Hyster-Yale Group and Linde Material Handling. Balyo outfits these standard products with our advanced technology to automate their functions. Being partnered with an OEM also allows us to leverage existing sales and service networks, globally.


Office Culture:

The Balyo US team is a small and tight-knit one. We are unencumbered by titles and org charts; we will do anything to support each other at the drop of a hat and we are looking for a candidate with that same mindset. The Customer Service Manager is a key member of our small team.


Location:

The position is based in Woburn, MA with some travel expected, mainly in the US (with possible international travel), depending on the location of projects.


Job Description:


The Manager will own customer service for the America’s market (North and South America). This involves providing service support directly from the Balyo service team, as well as providing “third tier” support to the OEM / dealer network.


Responsibilities include:


  • Building a team of technicians
  • Manage the daily activities of the team, including hotline and ticketing management
  • Follow-up on issues at customer sites
  • Contract management with customers and partners
  • End-user and dealer network training
  • Spare parts and warranty management


Ideal Candidate Profile:

The successful candidate will be an engineering professional with at least six to ten years of experience in a Customer Service environment. The right candidate thrives in an entrepreneurial environment and is excited by the chance to create a business unit.


Ideal qualifications include:

  • Bachelor’s degree in Enginering or similar technical discipline
  • Six to ten years of experience in a technical customer service role
  • Team management experience
  • Technical skill which include mechanics, mechatronics, electronics and/or industrial software development
  • Strong English communication skills (written & verbal). Conversant in another language (Spanish, French, Portuguese) a big plus.
  • Entrepreneurial and team spirit
  • Ability to travel, as needed, to client and partner sites in the US, Canada, and Mexico. Rarely expected, but possible travel to South American and Europe.
  • Authorized to work in the United States on a permanent basis.