Medical Equipment Customer Service Representative

About Rotech Rotech Healthcare Inc. is a national leader in providing ventilators, oxygen, sleep apnea treatment, wound care solutions, diabetic solutions and home medical equipment. We help patients lead a more comfortable and productive life by keeping them engaged in their care and empowering them to manage their health and treatment at home. Rotech provides high quality medical products, services and outstanding customer care through hundreds of locations across 45 states. For additional information, visit our company homepage Rotech.com Overview and Responsibilities Job SummaryWe are seeking a dedicated Customer Service Representative to join our team. In this position, you are responsible for performing all tasks and communication related to intake of patient information concerning the service of durable medical equipment and respiratory products and supplies with patients/clients, co-workers, and referral sources as it relates to patient services and third party reimbursement. In the State of MD this position pays between $20.50/hr. - $23.50/hr. depending on related experience and location. Essential Job Duties and Responsibilities(Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.)Assists with updating respiratory gridClears previous day's route and checks all paperwork for accuracy and completenessCommunicates with patients/clients and referral sources both verbally and in writing to ensure patient/client questions and concerns are processed in a timely mannerCompletes SOPs/CMNs and documents on tracking logComplies with all applicable company policies and procedures to meet JCAHO and company standardsCoordinates all patient information, processes paperwork, including preparation of file for Billing Department, and completes batch reports for UPS deliveriesMaintains referral logMonitors office suppliesPrepares deposit for location on a weekly basisPrepares invoices for next day routesProcesses paperwork-confirms tickets, inputs new patient set-ups, and assembles chartsProvides service for all retail/walk-in equipment requestsProvides technical assistance to customersVerifies Medicare, Medicaid, and private insurance coverage informationWorks with outside agencies to resolve customer issuesMay be required to cover on call, drive a company vehicle and make deliveries to patient's homesPredictable and regular attendance ( arrive to work on time)Ability to work cooperatively with othersDeal politely with patients and referral sourcesManage several tasks at oncePerforms other duties as assigned Qualifications Employment is contingent onBackground investigation (company-wide)Drug screen (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)Required Education and/or ExperienceHigh school diploma or GED equivalent, requiredPreferred Education and/or ExperienceExperience with medical equipment, preferredExperience with medical billing practices and of billing reimbursement, preferredExperience in medical field and administrative record management, preferredOne year of related work experience, preferredMedical terminology, preferredSkills and CompetenciesAccurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamMachines, Equipment and Technical AbilitiesEmail transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and/or tabletPhysical DemandsLift and carry office equipment at timesRequires lifting (minimum of 35 pounds) and transporting of patient equipmentMay be required to cover on call, drive a company vehicle and make deliveries to patient's homesRequires contact with patients and equipment with potential exposure to contagious pathogensRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperwork Rotech Information BenefitsGenerous paid time Off and paid holidaysOvertime pay for non-exempt hourly positions based on business needsCommission for Account ExecutivesFixed and variable rate car reimbursement for Area Managers and Account ExecutivesEmployee discount programEmployee recognition programBonus and incentive opportunities Mileage reimbursement (when applicable for the position)Telephone reimbursement (when applicable for the position)EAP401kMedical, Prescription, Dental and VisionHSA and FSA/Dependent Care FSALife Insurance, Disability, Accidental death, Identity protection and Legal servicesMeru Health Mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings solutions programsHEPB and TB vaccinations Make the Right Move and Submit your Resume Today The hiring manager reviews resumes and contacts applicants that have related experience to the applied position. To view the status of a position that you submitted your profile to, Sign into your account. All positions are posted for a min of 5 days and positions are opened until filled with a qualified applicant, generally no greater than 200 days. We appreciate your interest in Rotech Healthcare Inc. Equal Opportunity Employer of Minorities, Females, Protected Veterans and Individuals with Disabilities. Rotech Healthcare Inc. recruits, employs, trains, promotes, transfers, separates from employment and compensates employees without regard to membership in, association with, or perception of race, color, age, gender, gender identity, religion, creed, national origin, ancestry, citizenship, marital status, veteran status, sexual orientation, physical or mental disability, pregnancy or any other personal characteristic protected by applicable federal, state and local laws governing nondiscrimination in employment in each locality where Rotech has employees.