Senior Director, Client Tax Implementation and Service

2 weeks ago

Tempe, United States ADP Full time

ADP is hiring a Sr Director, Client Tax Implementation and Service.

  • Are you a Sr Director, experienced with establishing and implementing client implementation and service strategy?
  • Are you an experienced collaborator, adept at building strong relationships, driving innovation, and propelling teams to success?

Well, this may be the role for you.


As Sr Director, Client Tax Implementation and Service, you will lead multiple teams of tax consultants, including one or more tax managers, team leads, and support staff, to create an exceptional service experience for clients while meeting business goals and objectives.

Like what you see? Apply now

Learn more about ADP at tech.adp.com/careers

A little about ADP: We are a global leader in HR technology, offering the latest AI and machine learning-enhanced payroll, tax, HR, benefits, and much more. We believe our people make all the difference in cultivating an inclusive, down-to-earth culture that welcomes ideas, encourages innovation, and values belonging. ADP has a deep commitment to diversity, equity, and inclusion as a global Best Places to Work, DiversityInc® Top 50 Company, Best CEO and company for women, LGBTQ+, multicultural talent, and more. Learn more about ADP's commitment on our YouTube channel:

What you’ll do:

Here’s what you can expect on a typical day:

  • Lead team that ensures stellar service delivery to build and improve client satisfaction and retention. Ensure that each client implemented onto TotalSource experiences a complete and accurate tax implementation experience, which leads to reduced agency notices, tax amendments, and late original filings, and leads to higher client retention. Ensure that throughout their relationship with TotalSource, clients are supported in a timely and accurate manner as they experience business growth or changes that may change their taxing jurisdictions.
  • Lead team that ensures employment tax filing and payment obligations are met in compliance with PEO requirements and federal, state, and local regulations. Manage the integration of employer tax accounts into the co-employment relationship. Analyze employer tax accounts and consult with clients regarding tax account status, business changes, filing discrepancies, documents, and critical data gaps. Serve as the authorized representative between clients and taxing authorities. Research and resolve employment tax-related matters. Ensure tax accounts maintain a good standing status with taxing authorities. Provide support and guidance to clients, regions, taxing authorities, business partners, and third-party administrators regarding PEO reporting and employment tax matters.
  • Manage team performance to ensure demonstrated product and tax expertise, effective client support, and focus on client relationships.
  • Act as a client escalation point for the team and for TotalSource clients and partners in the business.
  • Personally build and maintain relationships with decision makers of clients on the team's base to facilitate retention of the client's business and ensure client satisfaction.
  • Direct activities within the TotalSource Tax Operations organization to meet profitability, growth, and productivity objectives.
  • Establish and implement key strategies for the client implementation and services function.
  • Develop and drive initiatives focused on process improvements throughout the tax implementation and service organization.
  • Develop and execute financial objectives and operating plan initiatives, including client satisfaction and retention, associate satisfaction and retention, and staff development/retention initiatives.

Experience. You have 15+ years of experience in relevant skills gained and developed in the same or similar role.


TO SUCCEED IN THIS ROLE:

  • Proven success with setting and executing complex multi-year strategic plans across multiple functions that elevate client experience.
  • 5+ years of experience in a client services leadership role, preferably in the Implementation, Tax, Payroll, and HR outsourcing areas.
  • Enterprise level experience defining, executing, and driving strategy, business transformation, and change management.
  • Experience managing client relationships, including acting as an escalation point.
  • Excellent communication and interpersonal skills, with a track record of successful stakeholder engagement.
  • Strong leadership and people management skills.
  • Experienced with motivating others; highly collaborative; superior business acumen and judgment, conflict resolution skills.
  • Able to work effectively under time-constraint pressures and lead in a flexible, constantly changing environment.
  • You will have a Bachelor’s degree or equivalent.


For additional comfortability in the role:

  • Experience managing senior-level client relationships.
  • MBA


YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:

  • Have courageous team collaboration. Courage comes from how associates are willing to have difficult conversations, speak up, be owners, and challenge one another's ideas to find the best solution.
  • Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We're obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
  • Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
  • Act like an owner & doer. Mission-driven and committed to leading change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
  • Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP's Philanthropic Foundation.
  • Join a company committed to equality and equity. Our goal is to impact lasting change through our actions.


What are you waiting for? Apply today

Find out why people come to ADP and why they stay:

(ADA version: )

Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP’s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.


Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP’s culture and our full set of values.

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