Manager, Sales and Customer Service

Manager, Sales & Customer ServiceMacy's is more than just a store. We're a story. One that's captured the hearts and minds of America for more than 160 years. A story about innovations and traditionsabout inspiring stores and irresistible productsabout the excitement of the Macy's 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We've been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.The Manager, Sales & Customer Service ensures that the very best of Macy's is always on display. They see the store through the customers' eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Their passion for the perfect customer experience drives the service team to maintain a welcoming and ready sales floor. Macy's fun and inclusive environment is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.What You Will Do:Build a productive, enthusiastic team eager to engage with customers and create memorable shopping experiencesExceed sales goals by leading Macy's initiatives through coaching and recognition, optimizing productivity and efficiencyReview and utilize Sales and Star Rewards data to recognize colleagues and develop strategies to improve resultsManage selling support, including the stockroom, signing, equipment, and merchandisingSupport other operational areas such as OMNI, Style, and Asset ProtectionConduct ongoing talent analysis of colleagues and establish career progression plans for key positions to retain top talent and reduce turnoverActively fill open positions, prioritizing internal colleagues in Customer Experience, Commission, and Specialized Selling areasInterview, hire, train, coach, develop, coordinate, evaluate, and discipline direct and indirect reports; manage the team to meet or exceed performance and behavioral expectations; address complaints and resolve problems with colleaguesWork a flexible retail schedule, including days, evenings, holidays, and weekendsFoster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communitiesIn addition to the essential duties mentioned above, other duties may be assignedSkills You Will Need:Leadership and Team Building: Ability to build, lead, and motivate a productive, enthusiastic teamCustomer Service Excellence: Passion for delivering exceptional customer experiences and maintaining a welcoming sales floorSales and Performance Management: Proven ability to exceed sales goals through coaching, recognition, and optimizing productivity and efficiencyAnalytical Skills: Ability to review and utilize sales and rewards data to recognize colleagues and develop improvement strategiesOperational Management: Experience managing selling support activities, including stockroom, signing, equipment, and merchandisingCross-functional Support: Capability to support other operational areas such as OMNI, Style, and Asset ProtectionTalent Development: Proficient in conducting talent analysis, establishing career progression plans, and retaining top talentConflict Resolution: Effective in addressing complaints and resolving problems with colleaguesCommunication Skills: Consistently clear and effective communicator, writer, and presenterTechnical Proficiency: Strong skills in Microsoft suite, computers, and handheld devicesWho You Are:Candidates with a Bachelor's degree or equivalent work experience in a related field are encouraged to apply.Candidates with a High School diploma or equivalent are encouraged to apply.3-5 years of management experience in retailThis position requires heavy lifting, constant moving, standing, and reaching with arms and hands.Involves standing for at least two consecutive hours, lifting at least 30 lbs. stooping, kneeling, crouching, and climbing laddersMay involve reaching above eye levelRequires close vision, color vision, depth perception, and focus adjustmentAble to work a flexible schedule based on department and company needsWhat We Can Offer You:Join a team where work is as rewarding as it is fun We offer a dynamic, inclusive environment with competitive pay and benefits. Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future. Prioritize your well-being with paid time off and eight paid holidays. Grow your career with continuous learning and leadership development. Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.Some additional benefits we offer include:Merchandise discountsPerformance-based incentivesAnnual merit reviewEmployee Assistance Program with mental health counseling and legal/financial adviceTuition reimbursementThis job description is not all-inclusive. Macy's, Inc. reserves the right to amend this job description at any time. Macy's, Inc. is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.