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Java Application Support Engineer

2 months ago

Alpharetta, United States Infinite Computer Solutions Full time

Job Description:


Job Title: Application Support Engineer

Location: Alpharetta, GA (Onsite M-F)

Type: Full Time/W2


As Application Support Engineer you will be part of a supportive and flexible environment that encourages thinking outside of the box. Working with other members of the Technical Operations team, you will be responsible for the installation, configuration, operation and maintenance of PKS – Kubernetes Web Services environments. The ideal candidate will be capable of analyzing and solving complex production issues and performing the root cause analysis.

This position is client facing and supports other Client associates enabling them to in turn provide world class products and support for our clients. You will be provided the opportunity to initially learn, manage and maintain existing infrastructure, then branch out to help design and build automation around our existing tasks while also helping to evolve our processes to support the development team’s transition to Agile.

Essential Job Responsibilities:

  • Accountable for driving production incidents to resolution, by analyzing and coordinating with the required parties and always acting as the owner and leader of the situation.
  • Work On-Call shifts.
  • Discuss technical issues with business analysts and developers.
  • Build and optimize SQL queries in order to run on large databases efficiently
  • Analyze Network issues understand the flows and dependencies and discuss it with the Network engineers.
  • Install, configure and maintain PKS – Kubernetes Web Services environments.
  • Perform Root Cause Analysis.
  • Participate in application performance testing and troubleshooting across whole software and hardware stack.
  • Recreate problem locally and able to debug the code to identify underlying defects.
  • Perform technical evaluation of the defects.
  • Understand the impact of changes across the application.
  • Operate effectively, and with a sense of urgency to meet deadlines and escalate issues effectively
  • Discuss aspects of the design with architects, team leads and business analysts to check understanding and raise concerns

Basic Qualifications for Consideration:

  • Bachelor’s degree in Information Technology or related fields.
  • Excellent communication skills, leading meetings and troubleshooting sessions.
  • Strong troubleshooting and problem-solving skills
  • At least 5+ years working with Web Services based architectures (REST APIs, WebMethods, J2EE architecture).
  • Demonstrated experience working with PKS – Kubernetes or Cloud based environments