Customer Support Representative
3 weeks ago
Position: Customer Support Specialist
Client: Large Bank
Location: Irving, TX - hybrid schedule, 3x/week onsite
12+ month contract, with potential to extend
**W2 contract opportunity - can not work C2C
Top requirements:
- 3+ years experience in customer support role
- 3+ years experience working with high volume pipeline (30+ cases)
- Extensively worked in direct contact with customers, both verbal and written communication
- Prior work in the Banking industry
Position Details:
Client is looking for someone with direct customer service/client interaction experience to come in and manage high volume pipelines of about 30-40 cases. This person will get merchants engaged to collect documents and pass them to the right control to do validation. This person will be working mostly in the back office but will also need to be in direct contact with customers in both verbal and written capacity when seeking information. This person needs to handle customer queries, be organized, and can hold themselves accountable.
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