HR Generalist

Call Center Operations Human Resources GeneralistThis is an in-office opportunity located at 1025 Bypass Rd, Winchester, KY 40391.The Call Center Operations Human Resources Generalist (CMS Medicare/Medicaid) based in Winchester, Kentucky call center, is responsible for performing HR related duties on a professional level to support all employees in the designated office. This position carries out responsibilities in the functional areas of benefits administration, employee relations, training, performance management, onboarding, policy implementation, recruitment/employment, affirmative action, employee leave, and employment law.What We're Looking For:Knowledge of CMS Medicare and Medicaid programs, regulations and benefit structures.Considerable knowledge of principles and practices of human resource disciplines, specifically employee relations, payroll, and benefits.Foundational understanding and application of customer service.Knowledge of federal and Kentucky state employment laws and regulations related to recruitment and hiring.Professional attitude, enthusiastic, and reliable.Strong organizational skills and attention to detail.Excellent communication skills and a solution-oriented mindset.Key Responsibilities:Collaborates effectively with management to ensure HR policies, best practices, procedures, and initiatives are understood and supported.Conducts new hire orientation and processes all new hires and paperwork into HRIS.Maintains employee records, benefits and payroll reports in HRIS.Manages and enforces corrective action processes, terminations, and prepares termination documents/exit interviews.Assists with bi-weekly payroll.Coordinates & conducts benefit enrollments.Conducts and supports workplace investigations.Responds to unemployment claims, garnishments, etc.Participates in developing department goals, objectives, and systems.Communicates and maintains compliance with federal and state laws and regulations.Enforces policies and procedures with management.Comply with all policies and procedures for submitting requests to clients.May also assist with other related clerical duties such as photocopying, scanning, faxing, filing and collating.Assists in evaluation of reports, decisions and results of department in relations to established goals. Recommends new approaches, policies and procedures to drive departmental and organization effectiveness of the services performed.Requirements:Bachelor's degree in Human Resources, Business Administration, or a related field is required.Minimum of 5+ years of experience with at least 2 years in an HR role preferably supporting a high-volume call center or similar operational environment.Strong knowledge of federal and Kentucky State employment laws and regulations.Experience with CMS Medicare/Medicaid compliance requirements related to call center operations (e.g., HIPAA) is required.Exceptional communication (written and verbal), interpersonal, and active listening skills are required.Available to work on site at the Winchester, Kentucky location.Successfully pass pre-employment (post-offer) background check.Physical Demands and Working Conditions:Primarily, sedentary work in a call center office environment.Requires the ability to operate a computer and other office equipment.Occasional travel may be required.Why Join Us?Competitive salary and benefits package Security Information and Physical Security is the responsibility of every employee. In your position, you are required to safeguard the computer systems by following proper username and password management which includes selecting challenging passwords and committing them to memory, they should not be written down or stored where others can freely have access. This also includes securing your desk and workstation when you are not there. This includes locking your session and putting sensitive paperwork away when not physically at your desk. You are not to share your username or password with anyone. The physical security of our offices are equal importance, never shadow your entry into a Strategic BPO Solutions facility. If this occurs quickly report this action immediately. You are required to follow all Information Technology policies and procedures regarding the management system accounts and equipment. If you witness any security violation, you should immediately report it to management.Working Conditions Work may require frequent weekend and evening work. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this position, physical presence in the workplace is essential. The employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handles, or feel objects, tools or controls. The employee is occasionally required to stand, walk, sit; reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate.Disclaimer This job description reflects management's assignment if essential job functions but is not intended to be a comprehensive list of all activities, duties and responsibilities required by the job incumbent. Nothing herein restricts management's right to assign or reassign duties and responsibilities to this job at any time. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship. Coast Professional, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, genetic information or any other categories protected by applicable law.Qualifications Education Required + Bachelors or better Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.