Fraud Team Lead

Fraud Team LeadKick-start your career in the online gaming world and experience the very latest in technology and innovation.We're part of Super Group, the NYSE-listed digital gaming company behind some of the world's leading Sports and iGaming brands.At DigiOutsource, we bring passionate people and innovative tech together to create market-leading online gaming solutions. Our multidisciplinary teams are passionate about products, customer experience and security. We're empowered to achieve the ultimate in high-performance gaming experiences using the best technology available.We're on a thrilling journey of growth and innovation, and we need passionate, driven individuals to join us. At DigiOutsource, every day is action-packed, and we expect you to bring your A-game. In return, you'll find a supportive environment where your skills can flourish, and your career can soar.Ready to become a game-changer? Supercharge your career with us and be part of something extraordinary.We're on a mission to create extraordinary experiences for our customers, and we believe that your unique skills, passion and superdrive will help us achieve our vision.As part of your role, your duties will include, but not limited to:People Management: Recruitment, roster management, people development, etc.Performance Management: SLA management, new starter performance, etc.Escalations Management: Internal escalations, system issues, etc.Risk & Fraud Management: Monitoring and investigating fraud related concerns, etc.Relationship Management: Liaising with different teams within the department and business, etc.This job description is not intended to be an exhaustive list of responsibilities. You may be required to complete other reasonable duties to achieve business objectives.The necessary skills that we require for this role include:Relevant degree i.e. Law, or fraud certification i.e CFEProven leadership experience or strong potential leadership competenciesUnderstanding of Risk methodology, systems & technologyGood client-facing communication skillsDemonstrates consistent behaviour aligned to the Organizational CultureIt would be great if you also have some of the following skills:A good understanding of fraud fundamentals and customer behaviourProficient in MS ExcelWorking knowledge of ElasticAbility to identify, analyse and report on trendsWillingness to work shifts if requiredOur culture is underpinned by core values that are linked to key behavioural competencies. Along with the below behavioural competencies, these are essential for all employees for you to embed in and drive our culture forward.AdaptabilityManagement, Motivation and LeadershipBuilding relationshipsInnovationPlanning and OrganisingProblem solvingWe offer a great variety of personal and professional benefits to help you thrive at DigiOutsource and Super Group. This includes:Comprehensive learning and development programmesInnovative Performance ToolEmployee Assistance programmeFree Massages On-siteFree On-Site GymGroup Life CoverFuneral Fund BenefitFinancial Services AssistanceEmployee Assistance ProgrammeCurro School Fees BenefitIncome Continuation BenefitLeadership TrainingReferral BonusMedical Aid SubsidyFree Sleep CoachingOn-site BaristaRetirement Annuity SubsidyTeam buildingsAt Super Group, diversity is part of our DNA. With teams across 16 countries, 85 nationalities, and 18 languages, we take equal opportunities seriously, championing a supportive, inclusive and empowering environment wherever you are in the Group.It's all about putting your experience first and ensuring honesty and fairness in all we do. Here, your growth is supported and your contributions valued.This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.Should you not hear from us within 2 weeks, please deem your application as unsuccessful.