Senior Manager, Account Success, Commercial

divh2Senior Manager, Account Success, Commercial/h2pIts an exciting time at Crossbeam. We built our company on a simple but powerful realization: partner ecosystems hold untapped potential to transform how companies go to market. That insight became a movement, now embraced by more than 30,000 companies using Crossbeam to unlock new data, build new growth engines, and provide powerful new market context to their AI agents. Were scaling with speed, focus, and a vision thats reshaping the future of go-to-market, backed by top-tier investors like Andreessen Horowitz, Insight Partners, Redpoint, FirstMark, Salesforce Ventures, and HubSpot Ventures./ppThe opportunity ahead is exciting, and were pursuing it with curiosity, high standards, and a shared commitment to doing the best work of our careers./ph3About The Role/h3pWere looking for an SMB Account Success Leader to lead the charge in driving retention, growth, and customer value across our fastest-growing customer segment. This leader will oversee two distinct success motions across different plan types and team structures - owning both the operational rhythm and strategic direction for our SMB book of business. Youll be responsible for driving Gross Revenue Retention, expansion within existing accounts, and pipeline generation. Think of this as a hybrid of customer success leadership, commercial strategy, and operational excellence - all anchored in a coaching-first mindset./ph3What Youll Do/h3ulliLead, coach, and inspire a team of Account Success Managers (ASMs) across multiple motions - ensuring consistent customer engagement, adoption, and value realization./liliOwn the SMB retention number: drive proactive health management, renewal excellence, and growth with our customers./liliDrive pipeline generation from the existing base through success-led outbound, usage expansion, and partner-assisted plays./liliIdentify risk and execute retention and expansion plays across accounts, prioritizing customer health and happiness, while building scalable playbooks and success cadences (both automated and high-touch) tailored for the SMB segment./liliCoach the team to excellence: raise skill levels across communication, consultative selling, and customer management./liliCelebrate wins and build culture: drive a transparent, accountable, high-energy environment where everyone learns and grows./liliImplement strong process discipline across renewal tracking, adoption, and risk identification, while representing SMB Success in forecast planning and broader GTM leadership discussions./liliCollaborate cross-functionally with Sales, Marketing, Product, and Partnerships to align customer lifecycle, renewal, and expansion motions./li/ulh3What You Bring to the Table/h3ulli6+ years in SaaS customer success, account management, or revenue-retention leadership roles./lili2+ years leading customer-facing teams in SMB or scaled-CS segments (startup or high-growth SaaS environment preferred)./liliProven track record driving GRR and NRR through team coaching and process improvement./liliStrong understanding of renewal, health, and expansion metrics; comfortable operating in data-driven environments./liliExperience building or managing two-motion success teams (tech-touch + high-touch, or product-led + managed)./liliHistory of coaching teams to identify expansion opportunities and generate pipeline within existing accounts./liliExcellent communicator - able to connect with both customers and internal stakeholders at every level./liliCollaborative and curious: thrives in cross-functional environments where GTM, CS, and Product intersect./liliHighly organized, accountable, and focused on scaling what works./liliBonus: Experience with product-led growth (PLG) models, success automation tools, and ecosystem-led expansion motions./li/ulh3Why Youll Love It Here/h3ulliCompetitive base salary + performance incentives + equity/liliRemote/hybrid flexibilitywe trust you to bring your best self from wherever you work/liliOpportunity to scale one of Crossbeams fastest-growing revenue segments/liliCollaborative, high-energy culture that mixes hustle with humanity/liliClear career path into senior revenue leadership roles/li/ulh3What Success Looks Like in 90 Days/h3ulliYouve onboarded successfully and built strong relationships with your team and peers across GTM./liliYouve analyzed the SMB book of business and created an action plan to improve health and renewal rates./liliYouve rolled out a consistent 1:1 and team-coaching cadence focused on renewals and expansion pipeline./liliYouve identified at least one scalable play to drive SMB retention or expansion and begun pilot execution./li/ulh3Our Benefits/h3ulliHealth Care Plan (Medical, Dental Vision)/liliFlexible PTO Policy/liliParental leave/liliStock Option Plan/lili401k Plan + Match/liliLearning Development Budget/liliRemote Work Options/liliGenerous Wellness Stipend/li/ulpEqual Opportunity Employer/ppWere proud to be an Equal Opportunity Employer and are committed to building a team that reflects a wide variety of backgrounds, perspectives, and skills. We dont discriminate on the basis of race, color, religion, national origin, age, sex, gender identity or expression, sexual orientation, disability, veteran status, genetic information, or any other protected characteristic./ppIf you need reasonable accommodations during any part of the application or interview process, please let us knowwere happy to support you./p/div