APD Specialist III

APD Specialist III - MA ResidentsWe are Farmers At Farmers, we strive to deliver peace of mind to our customers by providing protection and comprehensive advice and delivering in the moments of truth. That means having people who can help us meet changing customer and business needs. Farmers high-performance culture is focused on results and the people who achieve them. We hold ourselves and others accountable for sustainably growing the business and each other. We seek solutions, own our actions, and grow through discomfort. We see setbacks as opportunities while continuously asking ourselves how we impact our customers.Farmers is an award winning, equal opportunity employer, committed to the strength of an inclusive workforce. We are dedicated to supporting the well-being of our people through our extensive suite of benefits, as well as the well-being of the communities we serve through employee volunteer programs and nonprofit partnerships. Helping others in their time of need isn't just our business it's our cultureFarmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office. Applicants beyond fifty (50) miles may still be considered.Job SummaryCompletes virtual or in-person vehicle inspections on repairable and/or total loss vehicles, establishes damages, and negotiates settlement of claims with customers and repair facilities.Works independently and/or collaboratively with claim owners to investigate coverage and liability on a case by case basis.Responsible for managing a variety of specialty auto losses specific to complex and severe damage estimates, Total Loss Express, Fire, Theft & Vandalism, diminution of value and other than auto property damage claims.Provides excellent service to internal and external customers.Essential Job FunctionsInspects, appraises or evaluates damaged property using claims estimating software and determines claims related damage.Completes auto repair estimates or adjusts repair facility estimates.Manages repair process and adjusts auto repair supplementsField CR's will be required to make critical decisions on repair vs replace in addition to total vs repair at all times.Issues payments on site when appropriate.Completes vehicle total loss valuations.Explains total loss process and settles total loss claims.Obtains salvage release agreement from policyholder or claimant on total loss vehicles before assigning liability to Salvage department, mitigating additional salvage storage costs.Interacts/collaborates directly with policyholders, claimants, agents, repair facilities and attorneys to set appointments, explain damages and the repair process, and set expectations.Effectively collaborates with claim owners, defense counsel, SIU and independent adjustors for customer interaction and resolution strategy.Appropriate communication with all entities associated with the claim and the repair must be established and maintained at all times to ensure parts are available and ordered on time to keep repair on schedule.Confirms, explains, and applies coverage, assists with rental management, determines and reports on subrogation potential, fraud indicators, negotiates and issues claim payments.Serves as mentor to less experienced adjusters, and demonstrates leadership skills on projects and in the workplace.Performs other duties as assigned.Physical ActionsSits or stands for extended periods of time, up to a full work shift.Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.Visually verifies and reads information. Visually locates material, resources and other objects.Ability to continuously operate a computer for extended periods of time, up to a full work shift.Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.Physical EnvironmentRequired job duties are normally performed in a climate-controlled office environment, but with exposure to some or all of the following environments when in the field:Uncontrolled outside environmental conditionsExcessive Noise LevelsChemicalsChemical/Biological ConditionsMoving Mechanical PartsAreas considered to be dangerousConditions, which could affect the respiratory system or skin such as: fumes, odors, dust, mists, gases, oils, smoke, soot, or poor ventilationEducation RequirementsHigh school diploma or equivalent required.Bachelor's degree preferred, or an automotive related Associate of Applied Science degree from an accredited technical college, or the experience described below.Experience RequirementsAdvanced negotiating skills.Advanced in-person interpersonal and communication skills.Advanced computer and time management skills.36 months of previous APD Estimating skills required or consistent demonstration of technical proficiency.Advanced knowledge of body and mechanical repair/replace operations.Advanced conflict resolution skills.Advanced critical thinking skills.MA Auto Damage Appraiser license requiredBenefitsFarmers offers a competitive salary commensurate with experience, qualifications and location. o MA Only: $30.38 - $47.70Bonus Opportunity (based on Company and Individual Performance)401(k)MedicalDentalVisionHealth Savings and Flexible Spending AccountsLife InsurancePaid Time OffPaid Parental LeaveTuition AssistanceFor more information, review "What we offer" on https://www.farmers.com/careers/corporate/#offerJob Location(s): R_US - United StatesAnticipated application deadline: At Farmers, the recruitment process is designed to ensure that we find the best talent to join our team. As part of this process, we typically close open positions within 8 to 21 days after posting. If you are interested in any of our open positions, we encourage you to submit your application promptly.Farmers will consider for employment all qualified applicants, including those with criminal histories, in accordance with the Los Angeles Fair Chance Initiative for Hiring Ordinance or other applicable law. Pursuant to 18 U.S.C. Section 1033, Farmers is prohibited from employing any individual who has been convicted of any criminal felony involving dishonesty or a breach of trust without prior written consent from the state Department of Insurance.It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.Farmers is an Equal Opportunity Employer and does not discriminate in any employer/employee relations based on race, color, religion, gender, sexual orientation, gender expression, genetic information, national origin, age, disability, marital status, military and veteran's status, or any other basis protected by applicable discrimination laws.Want to learn more about our culture & opportunities? Check out www.Farmers.com/careers/corporate and be sure to follow us on Instagram, LinkedIn, and