Sr Manager, Tech Support
4 weeks ago
Sr Manager, Tech SupportWe are currently looking for a Sr Manager, Tech Support in the United States. We are seeking a results-driven Sr Manager, Tech Support to lead a team of experienced technical support engineers in delivering world-class customer service. This role involves managing day-to-day operations, coaching and mentoring team members, and ensuring the resolution of complex technical issues in collaboration with cross-functional teams such as Engineering, Customer Success, and Professional Services. The position emphasizes data-driven decision-making, process optimization, and continuous improvement, while maintaining a high standard of customer satisfaction. The ideal candidate is a technical leader with extensive experience in enterprise-level support, strong managerial skills, and a passion for developing people and processes. You will be instrumental in shaping support strategies, driving efficiency, and fostering a culture of collaboration and excellence.Accountabilities:Lead and mentor a team of technical support engineers, providing coaching, guidance, and career development plans.Oversee daily operations of the support team, including prioritization and resolution of incoming cases and service requests.Analyze team performance using data, identifying trends and opportunities for improvement.Develop and implement best practices, processes, and procedures to enhance support efficiency and customer experience.Manage escalated customer issues, coordinating resources across teams to ensure timely and effective resolution.Collaborate with global teams to ensure consistent support standards and uniform customer experience.Contribute to the development and continuous improvement of Intelligent Swarming and Knowledge Centered Support programs.
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Sr. Manager, Organizational Effectiveness
4 weeks ago
Cincinnati, United States Sun Chemical Full timeSr. Manager, Organizational Effectiveness (Remote)Are you passionate about shaping agile, high-performing organizations? We're looking for a strategic and visionary leader to join our global HR team as a Sr. Manager, Organizational Effectiveness. In this role, you'll drive enterprise-wide initiatives that enhance organizational health, optimize operating...
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Sr Project Manager
2 weeks ago
Cincinnati, United States Pepper Construction Full timeOverview Sr Project Manager - Construction at Pepper Construction Group. Pepper Construction is a national general contracting and construction management firm with offices in Illinois, Wisconsin, Indiana, and Ohio, serving primarily the private sector. The company offers the experience and resources of a national firm with the hands-on approach of a local...
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Sr. Manager, Organizational Effectiveness
2 days ago
Cincinnati, Ohio, United States Sun Chemical Full timeAbout The OrganizationSun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to...
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Sr. Manager, Organizational Effectiveness
6 days ago
Cincinnati, United States Sun Chemical Full timeABOUT THE ORGANIZATIONSun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to...
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Sr. Manager, Organizational Effectiveness
2 weeks ago
Cincinnati, United States Sun Chemical Corporation Full timeSr. Manager, Organizational Effectiveness (Remote) Primary Location: Cincinnati Location: Cincinnati, OH, US, 45232 Chicago, US Atlanta, US Remote or On-Site: Remote ABOUT THE ORGANIZATION Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic...
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Sr. Agency Success Manager
3 weeks ago
Cincinnati, United States SageSure Full timeSr. Agency Success ManagerIf you're looking for the stability of a profitable, growing company with the entrepreneurial spirit of a startup, SageSure, a leader in catastrophe-exposed property insurance, is seeking a motivated Sr Agency Success Manager. The Sr Agency Success Manager will have deep experience working in insurance, managing accounts remotely,...
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Senior Environmental Project Manager
1 week ago
Cincinnati, United States Tetra Tech Full timeThe OpportunityTetra Tech is seeking a full-time Senior Environmental Project Manager with background and relevant experience as a geologist, environmental scientist, or environmental engineer to join our Cincinnati, Ohio operation to provide support on various environmental projects throughout the mid-west, predominately within Ohio. This position will...
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Sr. Manager, Organizational Effectiveness
2 weeks ago
Cincinnati, United States ExecutivePlacements.com Full timeSr. Manager, Organizational Effectiveness (Remote) About the Organization: Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries. Together with DIC, Sun Chemical continuously works...
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Sr. Project Manager
4 weeks ago
Cincinnati, United States First Student Full timeSr Project ManagerFirst for a reason:At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and...
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Sr. Project Manager
3 weeks ago
Cincinnati, United States KY Staffing Full timeSr Project ManagerFirst for a reason: At First Student, we are a family of 60,000+ employees who take pride in safely transporting more than 5 million students and passengers to and from their destinations each day! Our family of brands include Transco, Total Transportation, Maggies Paratransit, and GVC II. Our employees are at the forefront of safety and...
