Senior Solutions Delivery Manager

Senior Solution Delivery ManagerLumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and company from the people up committed to teamwork, trust and transparency. People power progress. We're looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.The RoleThe Senior Solution Delivery Manager position provides more complex written and verbal customer support for Lumen customers internal and external and partners with single contact resolution. The Senior Solution Delivery Manager will provide excellent support to customers directly via click to chat and e-mail thru Lumen.com and the Enterprise Portal, through timely and accurate communications striving to go above and beyond on every interaction.The Main ResponsibilitiesAccountable for timely project completion and deliveryDevelops project progress and status reports for customerCoordinate and facilitate solutioning calls and project meetings including internal resources, external resources and design engineersEffectively communicates order status, risks and issues to customers to prevent escalations by presenting options and recommendations for resolutionValidate planning scope and set accurate project milestones. Work with all project stakeholders to drive towards timely milestone completionResponsible for engaging and/or scheduling delivery resourcesAssess/Manage risk, impacts and potential alternatives and escalate as required to the appropriate level of managementUtilize the change control process to track schedule changesCreates, gathers, and organizes content in support of executive and organizational communications.Ability to quickly understand technical aspects of products & service from both a functionality and operations perspectiveDevelop, plan and manage implementation activities for highly complex projects/programs and external/internal customersSet program objectives and establish clear measures to successfully define and meet project deliverables and timelinesResponsible for building and maintaining business relationships, which includes working with all levels and organizations of the company to maintain and provide status of key projectsIdentify business needs and make solution recommendations with strong problem solving and analytical skills and provide consistent feedback on improvement opportunities related to current business processWhat We Look For in a CandidateBachelor's Degree or 3+ years of related experience. Experience with one or more of the following technologies: SD-WAN, SASE, Transport, Internet, MPLS, Managed Services, Voice (PRI, SIP, Porting, etc.), Security, Cloud and Virtualization Technologies, Managed Enterprise Services, Meraki. Self-motivated, able to manage and prioritize multiple tasks, projects, and clients in parallel in a time sensitive environment. Ability to communicate effectively, strong customer communication skills are a requirement. Ability to professionally deal with remote client relations through phone, email & online sources in order to enhance the Partner experience. Moderate telecommunications technical knowledge required, demonstrated ability to use and apply business acumen. Working knowledge of Microsoft Office Suite. Ability to work effectively in cross-functional teams such as Sales, Marketing, Engineering, Finance, Product, Operations and Support. Basic understanding of data networking like IP addresses, NAT, routing and WAN/LAN.Preferred:4+ years of direct project management experience. CAPM or PMP Certification. Passionate and innovative with a proven track record of success; an action-oriented, strategic, and creative thinker with a detailed focus on implementation and on-going execution of training programs in the field.CompensationThis information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors. Location Based Pay Ranges $66,375 - $88,500 in these states: AL AR AZ FL GA IA ID IN KS KY LA ME MO MS MT ND NE NM OH OK PA SC SD TN UT VT WI WV WY $69,694 - $92,925 in these states: CO HI MI MN NC NH NV OR RI $73,013 - $97,350 in these states: AK CA CT DC DE IL MA MD NJ NY TX VA WALumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.Equal Employment Opportunities: We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, "protected statuses"). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.