Membership Service Representative I

4 days ago

Los Angeles, United States YMCA of Metropolitan L.A. Full time

The YMCA of Metropolitan Los Angeles is not only the premiere non-profit in Los Angeles, it is also a great place to work, make a difference in your community and meet like-minded individuals. With twenty-six branches, three camps and over fifty child care sites, the LA Y is a highly-collaborative, rewarding and fun environment where you will discover your passion, grow your career and make an impact

We believe in the four Core Values of Caring, Honesty, Respect and Responsibility and understand that our staff are our biggest asset We strive to create high-performing, strong teams in each of our branches and are looking for passionate and enthusiastic staff who will help us to strengthen our impact, empower our community and deliver incredible programming

Position Description

The Membership Sales Representative is responsible for leading membership growth including marketing and lead generation, prospect management, and conversion to membership. The Membership Sales Representative will meet and exceed sales goals by handling all membership inquiries (phone, email, in person), identifying and actively problem-solving to overcome objections/obstacles to joining. Other responsibilities will include community outreach by participating in the planning and execution of membership marketing events in an effort to increase membership growth.

Qualifications

  • AGE: 18 years or older.
  • EDUCATION: High school diploma or equivalent
  • SPECIALIZED SKILLS: Strong character values; communication skills; Basic computer skills and working knowledge of M/S Office
  • RELATED EXPERIENCE: Customer service experience preferred
  • AVAILABILITY: Must be available to work a minimum of 15 hours per week
  • This position requires the final candidate to successfully pass an E-Verify check. For more information about E-Verify, please visit .

WORK ENVIRONMENT/MINIMUM PHYSICAL REQUIREMENTS

  • You must have the physical, visual, and auditory ability to perform the essential functions of the job with or without reasonable

Responsibilities

  1. Create a welcoming environment for all by warmly greeting all members and
  2. Provide excellent customer service to members, guests, and program
  3. Ensure all membership and program enrollments are accurately processed ensuring all member information is current, by confirming contact information during
  4. Process program registrations, payments, and membership
  5. Respond to inquiries by providing accurate and thorough information at all times while on the phone or conducting an
  6. Provide access control by confirming that all membership cards are scanned upon entry to ensure membership is active and up to date. This includes checking to ensure photo on membership card matches individual entering the facility as well as checking Member Access Notes to resolve any outstanding matters when
  7. Provide support to Membership Team sales goals when necessary, including:
    1. Providing over the phone and in-person prospective member interviews, and provide welcoming and thorough tours. Close all interviews/tours with an invitation to join the YMCA.
  8. Respond promptly and courteously to all member complaints, compliments and inquiries while following the appropriate procedures at all times.
  9. Understand and be able to discuss and promote all YMCA programs. Inform members of YMCA programs that will meet their changing needs and interests.
  10. Engage with members regarding their participation in YMCA Programs, Annual Support Campaign, and special events.
  11. Offer possible options when members inquire into cancellations, while following all appropriate procedures.
  12. Pass policies, and administrate member issues as they arise. Positively interpret these policies to members.
  13. Follow daily cash handling procedures when processing payments and end of day reconciliation.
  14. Attend staff meetings and trainings as required.
  15. Uphold YMCA policies for safety, supervision, mandated reporting and risk management.
  16. Demonstrate the Six Pillars of Character (Trustworthiness, Citizenship, Respect, Responsibility, Caring, Fairness) as well as the YMCA Core Values of caring, respect, honesty and responsibility in all dealings with members, guests, volunteers and fellow staff.
  17. Demonstrate competencies in and willingness to develop in the Cause Driven Leadership areas of mission advancement, collaboration, operational effectiveness and personal growth.
  18. All other duties as assigned by your supervisor.

What's in it for you?

Free Access to All 27 Greater LA Branches: Dive into fun and fitness anytime, anywhere across our vibrant community of facilities.

Give Your Kids the Best Enjoy free before and after school child care at select locations for your little ones, along with complimentary sports and youth classes - it's a win-win for everyone (some limitations apply)

Celebrate Your Health & Well-being: We believe in self-care, so enjoy a paid day off annually dedicated entirely to your wellness and rejuvenation and we offer paid sick leave.

‍ Get Active & Creative with the Whole Family: Grab a 20% discount on our exciting LA Y programs and treat yourself to a myriad of activities designed to keep you energized and inspired

️ Adventure Awaits: Enjoy a whopping 25% discount on day camps for your kids, creating memorable experiences for them while you save big.

Plan for the Future: We'll help you start preparing for tomorrow with a 10% contribution (upon eligibility) and access to the Y Retirement 403(b) Savings Plan (tax-deferred and Roth options).

Lifelong Learning: Embrace growth with paid training, leadership development opportunities, and tuition assistance to help you reach your professional goals.

Financial Wellness Matters: Staff are able to enjoy access to Rize Credit Union and can save big on everyday purchases with several discount programs, including access to PerkSpot

That's Not All: There is a treasure trove of additional perks waiting for you Imagine combining your passion for education with these amazing benefits - that's the kind of impact we're talking about



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