Desktop Engineer

4 weeks ago

Palo Alto, United States Insight Global Full time

Title: Desktop Support Engineer - Tier 3

Company: Guardant Health

Location: HYBRID 3X onsite in Palo Alto

Interviews: 2 rounds

Duration: 6 month contract (extensions likely)

Pay: $30-$43/HR



Role Overview: As a Desktop Engineer, you will play a crucial role in maintaining and enhancing the desktop infrastructure of our organization, with a focus on patching cycles for Windows, MacOS, and iOS devices. You will be responsible for managing and deploying corporate Mac OS images, and software packages, and ensuring the security and functionality of our desktop environment. Additionally, you will serve as an escalation point for Mac users, evaluate new technologies, and collaborate closely with cross-functional teams to ensure alignment with security standards and practices. They are 80% Mac OS and 20% Windows, but within a windows operating system. This candidate needs to be at MINIMUM a tier 3 engineer. Our client has rejected tier 2 for being too junior


REQUIREMENTS:

  • 2+ years of true professional enterprise level experience
  • True ENGINEER experience (not tier 2 - this is TOO junior)
  • Office 365 backed experience (setting up users, deleting users, supporting from the backend administratively)
  • Powershell scripts
  • Package - JAMF, workspace 1
  • App deployments
  • Experience in a similar level of scale or larger - Guardant has 2300 employees globally, 80% macbooks, 20% windows


Essential Duties and Responsibilities:

  • Develop, maintain, and deploy corporate Mac OS images and software packages to Mac laptop and desktop clients, ensuring enterprise readiness and security.
  • Administer Workspace One and create packages for applications deployment across the organization.
  • Serve as the primary escalation point for all Mac user-related issues, providing timely resolution and support.
  • Evaluate and test new Mac OS/Hardware and architect future solutions for deploying Mac configurations.
  • Create and maintain technical knowledge base documents, including security updates and service packs for supported applications.
  • Test, install, and update the Windows/MacOS operating system, including proprietary applications, security patches, updates, and system security tools.
  • Design and build Windows images for Dell Laptops, manage Windows patching/security, and oversee automated imaging solutions for the laptop fleet.
  • Collaborate with the Security Team to identify and mitigate risks and threats to the desktop fleet, ensuring compliance with security standards.
  • Develop metric/reporting and maintain data reflecting device inventory, health, and compliance state.
  • Provide remote support to employees across the US, leveraging ITSM solutions such as Jira.
  • Contribute expertise in hardware and software deployment, maintenance, and troubleshooting within project-based environments
  • Understanding of Okta Identity Provider (IDP) and experience with identity and access management (IAM) solutions.
  • Knowledge of Office365 products and services, with hands-on experience in supporting Exchange Online, SharePoint Online, Teams, and OneDrive.

Compensation:

$30-$43/HR


Exact compensation may vary based on several factors, including skills, experience, and education.


Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.

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