flex Senior Manager

Senior Manager Loyalty Program RiskReporting to the Sr. Director, Loyalty Program Risk, the Senior Manager will serve as a leader within the broader Loyalty Program Risk team which is tasked with ensuring the integrity of the Loyalty and Gift Card programs and mitigation of financial fraud risks. This role manages risk mitigation perspective, processes and protocols incorporating anomalous activity detection, trend identification, monitoring, reporting and remediation on internal and external loyalty. This role requires pro-active partnership with leaders worldwide across various Marriott disciplines (Internal Audit, Legal, Risk Management, CEC Operations, Finance, GT) and with the growing list of external partners including airlines, bank partners and online commerce. The Senior Manager will serve as a subject matter expert on fraud risks and best practices. This role will manage initiative projects and workstreams, as well as take responsibility for developing and managing data sets and reporting, we well as provide proactive support to compile, analyze and translate data into actionable information. The Senior Manager will work closely with Sr. Director and other team leaders to develop the fraud/risk perspective for new and evolving programs and projects and will be a key liaison for the Loyalty Business. The Senior Manager will own processes, protocols and SOPs and provide leadership for the broader global Program Risk team. Role will partner to support evolution of regulatory requirements and systematic risk decisioning. Role must be adept at tapping diverse sources of information, identifying opportunities, anticipating challenges, managing multiple workstreams, and devising and executing strategies to deliver against current and future Loyalty program priorities, thereby strengthening competitive advantage through excellence in effective risk assessment and establishment of mitigating controls.The candidate profile includes:Bachelor's Degree in Accounting, Finance, or business-related field6+ years of experience in finance, risk management and/or fraud mitigation in a global organizationExperience in a management role; demonstrated success leading and developing a strong organization and workforce in a complex, service-intensive, deadline-driven environment.Demonstrated ability to lead and manage business initiatives and change, leveraging strong data analysis skillsPreferred Lodging/hospitality industry experience strongly preferred; knowledge of loyalty program strongly preferred.Visualization and dashboarding experience using Tableau of Power BI. Knowledge of Marriott specific accounting and finance processes and systems.Core work activities include:Partnering with the Sr. Director for development, maintenance and communication of risk mitigation perspectivesDeveloping and maintaining impactful fraud trend analyses, dashboarding and reportingDocumenting processes and implementing best practices across the global teams and loyalty program with a focus on proactive analysis and reporting to minimize riskContributing to the organizational effectivenessDeveloping and applying high risk transactions criteria to alert reporting by understanding the key drivers in suspicious activity detectionDeveloping and maintaining close partnership with Loyalty business to ensure fraud risks are routinely considered as part of business decisionsSupporting the evolution and growth of the programs and related risk environment by managing continuous evaluation of team processes, as well as controls in place to monitor and mitigate program abuseManaging risks within a dynamic environment. Analyzing current trends and anticipating future considerations. Providing actionable feedback and recommendations to leadersResponsible for maintaining, developing and ensuring leadership alignment on fraud mitigation processes, protocols, SOPs and training materialsPerforming ad-hoc analyses for and/or providing information to and advise key partnersEstablishing and maintaining strong, collaborative relationships with program team and other key stakeholders to understand the business, ensure timely exchange of actionable information and customer satisfactionCoaching team by providing specific feedback to improve performanceChampioning leadership development and workforce planning priorities by supporting the assessment, selection, retention and development of diverse, high-caliber talentAt Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually. Marriott HQ is committed to a hybrid work environment that enables associates to Be connected.