Information Technology Site Lead
4 weeks ago
Under the direction of the Executive Director of IT Operations, the IT Director will provide leadership over the technical staff responsible for IT service delivery; Maintain a high level of customer service excellence; Participate in budgeting, capital equipment processes, and quality improvement activities for the organization. The IT Director will meet scheduled milestones to ensure project/program objectives are met in a timely manner; Implement and adhere to college-wide technical policies, objectives, and methods. All activities will be conducted with an appreciation and respect for diversity of people, styles, and views.
- Oversee and support all aspects of IT operations and service delivery within the assigned service area.
- Provide technical advice on technology related services that fall outside the scope of OIT, and where appropriate engage IT support staff to provide additional support.
- Work alongside campus leadership to improve IT service delivery, serve as the point of contact between campus leadership and OIT.
- Manage change control processes in accordance with college-wide change control processes as it applies to IT services.
- Manage hardware and software assets in accordance with statewide procedures.
- Recruit, manage, and supervise IT support staff.
- Participate in the IT budgeting process and direct expenditures for computer and technology services.
- Manage team projects, utilizing best practice project management methodologies, to a successful conclusion.
- Create and maintain a team atmosphere and project plans as appropriate.
- Support the daily IT operations, work with the Executive Director of IT Operations to provide leadership that promotes and supports compliance of the statewide goals of OIT.
- Directs, tracks, delegates, and reviews the IT Helpdesk requests and incidents to ensure that they are resolved in a timely manner and within the Service Level Agreement (SLA).
- Reviews individual helpdesk requests and incidents of team members to assure that all items are resolved accurately on time, and the communication documented is complete and respectful.
- Provide coaching to correct IT Helpdesk case and incident behavior that falls out of compliance and communicate directly with customer to promote excellent customer service standards.
- Facilitate assistance from statewide teams or supervisor as needed to escalate an incident when it falls outside of the scope of the IT Support Team.
- Strong leadership, including management of a team, that promotes and supports compliance of the statewide goals of OIT.
- Provide continual leadership and coaching to all members of the team, both direct and indirect reports.
- Provide technical advice on technology related services that fall outside the scope of OIT Shared Services, and where appropriate engage IT support staff to provide additional support.
- Maintain communication with the IT System Administrator(s) and IT Network Administrator(s) as needed to service the local campus needs.
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Information Technology Specialist
1 month ago
Madison Heights, United States Department Of Health And Human Services Full timeSummary This position is located with the Information Technology department at the Monacan Health Center in Madison Heights, Virginia. The primary purpose of the position is to serve as an Information Technologist for computer and telecommunications systems for the Service Unit. This...
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Information Technology Specialist
4 weeks ago
Madison Heights, Michigan, United States Department Of Health And Human Services Full timeSummary This position is located with the Information Technology department at the Monacan Health Center in Madison Heights, Virginia. The primary purpose of the position is to serve as an Information Technologist for computer and telecommunications systems for the Service Unit. This position is under the Nashville Area Indian Health Service, Mid Atlantic...
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Director of Technology
3 weeks ago
Madison, United States CareerBuilder Full timeAbout FAC Services FAC Services is a professional firm that provides business services to architecture, engineering, and construction service firms. Our focus on high quality, timely and trusted business services allows our partners to focus on advancing their strategic goals and priorities. We maintain the highest ethical standards and personalized services...
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Information Technology Support Analyst
3 weeks ago
Madison, United States Envision IT LLC Full timeIT Support Analyst The Support Analyst is a full-time member of the Envision Endearment Team focused on delivering the best IT User Experience for Envision as a Service (EaaS) clients. You are the direct line of communication for customer end users that are seeking help in making technology an enabler to their daily work. In addition to direct end user...
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Information Technology Support Analyst
3 weeks ago
Madison, United States Envision IT Full timeIT Support AnalystThe Support Analyst is a full-time member of the Envision Endearment Team focused on delivering the best IT User Experience for Envision as a Service (EaaS) clients. You are the direct line of communication for customer end users that are seeking help in making technology an enabler to their daily work. In addition to direct end user...
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Information Technology Support Analyst
3 weeks ago
Madison, United States Envision IT Full timeIT Support AnalystThe Support Analyst is a full-time member of the Envision Endearment Team focused on delivering the best IT User Experience for Envision as a Service (EaaS) clients. You are the direct line of communication for customer end users that are seeking help in making technology an enabler to their daily work. In addition to direct end user...
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Director of Technology
4 weeks ago
Madison, United States FAC Services, LLC Full timeAbout FAC ServicesFAC Services is a professional firm that provides business services to architecture, engineering, and construction service firms. Our focus on high quality, timely and trusted business services allows our partners to focus on advancing their strategic goals and priorities. We maintain the highest ethical standards and personalized services...
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Director of Technology
1 month ago
Madison, United States FAC Services, LLC Full timeAbout FAC ServicesFAC Services is a professional firm that provides business services to architecture, engineering, and construction service firms. Our focus on high quality, timely and trusted business services allows our partners to focus on advancing their strategic goals and priorities. We maintain the highest ethical standards and personalized services...
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Information Technology Desktop Support
2 weeks ago
Madison, United States AE Business Solutions Full timeAE Business Solutions is looking for Desktop Support for an onsite, long-term contract position with a client located in Madison, WI. Top Skills (3) & Years of Experience: (2+ years of experience required)Remote troubleshootingCustomer service/interaction with users during device setupImaging Devices Nice to Have:Any AV integration experience is highly...
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Information Technology Desktop Support
2 weeks ago
Madison, United States AE Business Solutions Full timeAE Business Solutions is looking for Desktop Support for an onsite, long-term contract position with a client located in Madison, WI. Top Skills (3) & Years of Experience: (2+ years of experience required)Remote troubleshootingCustomer service/interaction with users during device setupImaging Devices Nice to Have:Any AV integration experience is highly...
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Technology Consultant
4 weeks ago
Madison, United States Imagineeringllc Full timeImagineering IT is seeking a hands-on Technology Consultant to help develop relationships and serve our growing client base throughout the Chippewa Valley. Ideal candidates will have experience in server and workstation management, as well as project management. We are looking for an individual who is self-motivated and continually curious. If you thrive in...
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Information Technology Help Desk Analyst
3 days ago
Madison, United States Fōcus - an Ōnin Group company Full timeWe are looking for an IT HelpDesk Analyst for a client based in Madison, AL.This role would start as on-site with potential to go Hybrid once you are fully trained.This is an entry level/level 1 position with a starting salary of $15.35/hr - No Experience Required.Computer savvy & Phone skills are a must.Great way to get your foot in the door with a great...
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Information Technology Help Desk Analyst
1 month ago
Madison, United States Fōcus - an Ōnin Group company Full timeWe are looking for an IT HelpDesk Analyst for a client based in Madison, AL.This role would start as on-site with potential to go Hybrid once you are fully trained.This is an entry level/level 1 position with a starting salary of $15.35/hr - No Experience Required.Computer savvy & Phone skills are a must.Great way to get your foot in the door with a great...
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(UC-35) Site Lead
2 weeks ago
Madison, United States Vectrus (V2X) Full timeThere is a site lead required for each site. This position serves as a focal point for the all maintenance activies. The site lead has to be an A&P mechanic and shall have at least 5 years experience with aircraft maintenance, and at least 2 years of which he or she has served as a site lead in managing mutltiple aircraft including fixed-wing aicraft. The...
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(UC-35) Site Lead
2 weeks ago
Madison, United States Vertex Aerospace, LLC Full timeThere is a site lead required for each site. This position serves as a focal point for the all maintenance activies. The site lead has to be an A&P mechanic and shall have at least 5 years experience with aircraft maintenance, and at least 2 years of Lead, Manufacturing, Business Services
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Madison, Wisconsin, United States Alliant Energy Corporation Full timeAlliant Energy has an opening for Sr. Operational Technology Systems Administrator to join the team in Madison, WI or Cedar Rapids, IA. This position is part of our support team for our most critical generation and distribution assets. You will get to help set the direction and process in this role and help improve security and compliance around our most...
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Remote Pilot Operator at MSN
1 week ago
Madison, Wisconsin, United States SAIC Career Site Full timeDescription PLEASE NOTE: This is NOT a UAS / UAV / RPV Pilot / Operator position.We are looking for a Casual, Remote Pilot Operator (RPO) candidate to join the SAIC Controller Training Solutions (CTS) team at the Dane County Regional-Truax Field ATCT/TRACON (MSN), located in Madison, WI, supporting air traffic controller training services for the Federal...
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Technology Analyst
2 weeks ago
Madison, United States Great Wolf Lodge Full timeJob Description Job Summary: The Technology Analyst is responsible for assessing and analyzing technology systems and processes to ensure efficient and effective operations within the call center environment. The analyst evaluates and optimizes technology solutions, identifies areas for improvement, and provides recommendations to enhance customer service,...
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Technology Analyst
4 days ago
Madison, United States Great Wolf Lodge Full timeJob Description Job Summary: The Technology Analyst is responsible for assessing and analyzing technology systems and processes to ensure efficient and effective operations within the call center environment. The analyst evaluates and optimizes technology solutions, identifies areas for improvement, and provides recommendations to enhance customer service,...
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Information Technology Help Desk
2 weeks ago
Madison, United States Talent Groups Full timeLocation: Madison, WIDuration: 6+ MonthsRequirements and Skills: 2-5 years' experience working in a help desk environment. Proven experience with Microsoft Office, Teams and Intune services. In-depth knowledge of computer systems and mobile devices. Proven experience as a help desk technician.