Manager, IT Delivery, US

Entry Level It Delivery ManagerUnum is looking for an entry level IT Delivery Manager to lead a small team of IT professionals in agile, infrastructure, or operations environments. In this leadership role, you will ensure the successful delivery of software, solutions, and services while driving team effectiveness and performance. You'll mentor and develop team members, foster professional growth, and implement strategies to elevate results. Partnering with product owners, IT leadership, and other stakeholders, you'll maintain a steady flow of high-value solutions that meet business needs.Job SpecificationsBachelors degree in computer science preferred, or relevant technical experienceHas 5+ years experience in an IT field, or equivalent relevant work experienceSoftware development or technology background with strong knowledge of relevant technical disciplinesDemonstrates understanding of Agile/Lean leadership principles; proficient in agile team development as well as awareness of team training opportunitiesExhibits courage by taking smart risks and encouraging others to do so; empowers innovative approaches by motivating others to be proactive and resourcefulAble to effectively coach and mentor, and identify and address skills needs and gapsProficient in methods and techniques for running effective meetings and for understanding and influencing the roles played by participantsDisplays good interpersonal skills at all levels of contact in a wide variety of situations, demonstrating the ability to listen and influence, and to relate to customers in their own languageDemonstrates the ability to champion change and support teams through changeDemonstrates the ability to think critically, challenge conventional thinking, and generate and apply unique business insight to create a competitive advantage for the organization.Principal Duties And ResponsibilitiesIs responsible for, oversees and evaluates the overall delivery of the team and acts to address issues when necessaryEnsures the team has a well-defined backlog of valuable workHas been a proven people manager for 3-5 yearsFor Agile teams, helps the product owner and team members to prioritize initiatives and sprint releasesRemoves obstacles and roadblocks that impact the performance of the teamFor Agile teams, works with business partners and team to translate the business strategy or roadmap into backlog itemsFor Agile teams, ensures that the team(s) apply the best software engineering practices including, but not limited to: test driven development, peer reviews, continuous integration and deployment practices, unit and regression test automation, comprehensive approach to addressing NFR, adherence to standards, comprehensive 'definition of done,' team retrospectives, etc.For Infrastructure and Operations teams, ensures that we benchmark against associated services to keep service delivery and support at an appropriate costDemonstrates creativity and innovation in applying solutions for the benefit of the customer/stakeholder; promotes same within teamUses metrics and tools to understand team performance and efficiency; takes actions to improve the efficiency of the teamWorks with their manager to ensure strong and diverse talent is in place to meet business needs and goalsMentors, coaches, and inspires team members to higher levels of performance. Ensures development plans are focused on enhancing skills and expertise needed within the team. This includes 1-on-1 situational coaching towards results, experimentation and learningIdentifies and addresses skills gaps in the team that may impact its ability to meet business needsIdentifies and promotes pairing/cross training opportunities to enrich the expertise of the team and limit constraints or deficits of specific skills across the organizationDevelops a self-organizing team (cross-functioning, partners with the business, collaborative, works quickly and unencumbered, be empowered and autonomous, be able to focus on self-improvement) and supports the management activities that make self-organization successfulConducts regular reviews of each team member's plan and ensures the team member is progressing and addressing skill development needsWorks with colleagues to review the operation and effectiveness of resourcing programs within the organization and contributes ideas for changes and improvements as appropriateMay serve in a Scrum or Kanban Master roleMaintains up-to-date knowledge of a broad range of emerging technology trends and identifies opportunities where technology might be deployed to deliver business improvements and competitive advantageReinforces agile values by focusing on the highest business value itemsWill lead real-time response to production issues, coordinating triage, driving resolution, and communicating updates to stakeholdersWill maintain the on-call rotation, ensuring 24/7 support coverage, and managing escalation paths for critical incidentsOwns dashboards, alert thresholds, log monitoring, and system health checks to proactively identify and prevent disruptionsManages daily operational tickets (break/fix, access requests, routine tasks), ensuring SLAs are met and workloads are balancedWill drive post-mortem meetings, documenting findings, identifying permanent fixes, and tracking follow-through on corrective actionsResponsible for planning, coordinating, and approving routine maintenance windows, patches, upgrades, and environment stabilization activitiesMust track utilization, performance trends, and capacity planning to prevent performance degradation or resource shortagesMaintaining runbooks, SOPs, troubleshooting guides, and supporting knowledge transfer to other support teamsOur company is built on helping individuals and families, and this starts with our employees. We want employees to maintain a positive balance, which is why we provide access to the benefits and resources they need to invest in themselves. From our onsite fitness facilities and generous paid time off to employee professional development programs, we are committed to helping employees live and work their best both inside and outside the office.Unum is an equal opportunity employer, considering all qualified applicants and employees for hiring, placement, and advancement, without regard to a person's race, color, religion, national origin, age, genetic information, military status, gender, sexual orientation, gender identity or expression, disability, or protected veteran status.The base salary range for applicants for this position is listed below. Unless actual salary is indicated above in the job description, actual pay will be based on skill, geographical location and experience. $89,400.00-$183,500.00Additionally, Unum offers a portfolio of benefits and rewards that are competitive and comprehensive including healthcare benefits (health, vision, dental), insurance benefits (short & long-term disability), performance-based incentive plans, paid time off, and a 401(k) retirement plan with an employer match up to 5% and an additional 4.5% contribution whether you contribute to the plan or not. All benefits are subject to the terms and conditions of individual Plans.Company:Unum