Client Technologies Technician

Launch Your Career with Cook Systems Since 1990, Cook Systems-a certified veteran-owned IT consulting firm-has been helping businesses and professionals grow through innovation, integrity, and investment in people. We partner with Fortune 500 enterprises and high-growth companies alike to deliver agile technology solutions, AI-driven talent strategies, and our signature FastTrack program that develops the next generation of tech talent. At Cook, you'll find a culture that values excellence, creativity, and accountability. We believe in opportunity backed by trust-and in building careers that last. Check out what our team members have to say on our Glassdoor page, and discover why Cook Systems is where meaningful careers take off Summary: Join our dynamic IT team as a Desktop Support Technician, where you will play a pivotal role in configuring and installing software for IT users' desktops and laptops. This entry-level position involves supporting the rollout of new software packages and desktop hardware, maintaining existing technology, and ensuring our mobile workforce has the tools they need to succeed. Your strong customer service skills will be crucial as you provide Tier 2 support and assist with troubleshooting, documentation, and end-user training. Responsibilities: Configure and install software on desktops and laptops for IT users. Assist in the installation and rollout of new software packages and desktop hardware upgrades. Maintain desktop software and hardware; support mobile workforce needs. Provide Tier 2 support for basic software and hardware issues related to end-user computing and desktop-based LAN systems. Troubleshoot problems using provided scripts and checklists, escalating to Tier 3 support when needed. Document problems and resolutions for future reference. Participate in the testing and evaluation of new desktop packages and implement prototypes. Deliver end-user training as necessary. Coordinate with project teams and follow documented procedures and checklists. Qualifications: Associate's or Bachelor's Degree, technical institute degree/certificate, or equivalent work experience. 0 to 1 year of IT work experience, with a working knowledge of basic hardware and software products and troubleshooting skills. Strong customer service skills are essential. Ability to function independently under the direction of a senior technician or supervisor/manager. Experience in maintaining and supporting client products, peripherals, network, and handling physical moves is a plus. Excellent problem-solving skills and attention to detail. #Ll-Onsite Why Work with Us At Cook Systems, we don't just offer jobs-we build futures. Our people are at the heart of everything we do, and we're committed to supporting you with benefits that deliver real security, flexibility, and growth from day one. Your Health, Your Way: Choose from two comprehensive medical plans through Blue Cross Blue Shield, with dental and vision coverage included. With access to one of the nation's largest provider networks, you'll have quality care wherever life takes you. Peace of Mind: Protect what matters most with life, critical illness, and accident insurance through Unum-because your family's security matters. Flexibility for Life: Plan ahead and save with a Flexible Spending Account and Daycare FSA through Navia, helping you manage healthcare and dependent-care expenses your way. Extra Protection When You Need It: Our Health Gap Insurance through Sun Life helps cover unexpected costs, so you're never caught off guard. Your Future Starts Now: Build your future with our 401(k) plan through The Standard. You're eligible after just six months-because long-term success deserves a strong foundation. At Cook Systems, you're not just an employee-you're part of a team that values ideas, celebrates results, and grows together. Here, your impact is visible, your contributions are valued, and your career has room to thrive. Ready to be part of something bigger? Let's build the future together at Cook Systems. #IND1 #LI-CS1