MES Engineer

2 weeks ago

Shelby Township, United States Zobility Full time

Number of years of experience - ~2+years of experience

• What would be considered relevant experience (expertise)? - We basically want someone who has worked in a manufacturing line as a deployment engineer, knows manufacturing processes in and out, controls programming, installation of softwares and loggers on the line, etc. This knowledge + an outgoing personality, easy to talk to, good communicator so can essentially engage and manage customers once they're onboarded.

• Educational requirement - Bachelors in any engineering field

• Will the candidate be based in the US - Yes

• Keywords (skills) – are utilized by recruiters to pinpoint candidates possessing pertinent experience - Deployment, Controls Programming, Control Architecture

• Travel – what percentage of the job will be travel? - About 50% for now and might scale depending on the number of projects in the future

Our mission is to help manufacturers squeeze out more productivity from their production lines. We identify opportunities, which are hidden from the human eye, using our one of a kind algorithm. Our product not only presents these opportunities to the users but also has other features that augment process workflows and empowers these engineers to make informed decisions. The product has already demonstrated unprecedented business value to auto giants such as Ford, Fiat, Peugeot, CNH and more, globally. Early employees include alumni from MIT(Boston), BITS (Pilani), IIT (Bombay) & Uppsala (Sweden) with experience working at Amazon, Oracle, upGrad etc.

Who is the Deployment & Customer Success Engineer?

You will be responsible for the deployment of the AI product across manufacturing lines in the North America region. As our on-ground person, you'll be playing a strategic partner role for our customers through their entire lifecycle with us. Your primary focus will be to build loyalty and ensure long-term client retention by consistently supporting our customers, addressing issues and helping the business development team with upselling and renewals.

You'll be in charge of:

Understanding each customers manufacturing lines, processes, controls architecture as a part of the initial requirement study in assisting the sales and proposal process.

Holding product demonstrations for customers to showcase value of the product in increasing the efficiency of their lines.

Creating, planning and tracking the deployment plan.

Deploying the client Product across major manufacturing lines and closely working with the product deployment team in India to validate product deliverables to customers.

Installing softwares, loggers, running initial sanity checks to ensure everything's up and running.

Pulling data logs and sharing it back with the India team to ensure correctness.

Providing the team remote access if required for any kind of support.

Tracking customer issues and bringing in resolutions to ensure customer satisfaction.

Engaging with the customer to help them realize the benefits of the product so it becomes part of their regular routine.

Sustaining business growth and profitability by maximizing value of the client product suite.

Managing a portfolio of customers to ensure delivery of expected value while using the product.

Translating customer requirements in terms of product features and feeding new feature requirements to the product team to improve the product capabilities .

Looking for expansion opportunities with customers to upgrade & expand onto other lines.

Managing projects end-to-end involving global players in manufacturing.

This role may also involve travelling to various plants located across the

North America region (currently serving US, Mexico & Canada).

Being the liaison between domain expertise and software development.

More about you:

You have a Bachelors in any engineering field.

You have at least 2 years of experience working on automation lines for the automotive manufacturing industry and have a good understanding of the processes, controls architecture & programming of these lines.

You are a highly motivated self-starter, eager to make an impact in this space.

You are a great communicator with excellent written and oral communication skills.

You are detail oriented and have a penchant for complex problems.

You have a dynamic, extroverted and energetic personality that helps you build and develop relationships with management level personnel.

You possess the ability to anticipate resistance and are prepared with the right data & knowledge to overcome such resistance.

You are a data driven problem solver. You have a logical problem solving mind and are able to clearly present your arguments and thoughts in an easy to understand manner.

You are willing to travel as required.

You're extra awesome if:

You have experience handling Automotive customers - especially OEM's & Tier 1's.

You have hands on experience with controls programming work for automotive lines (PLC/CNC/Robot)

You are a start-up enthusiast with a penchant for fast paced work environments.

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