Part-Time Shipping and Retail Associate

Part-Time Store AssociateThis position generally works 18-25 hours per week.POSITION SUMMARY: The Part-Time Store Associate is an entry level, part-time position that will work at FedEx Office's retail stores. The Part-Time Store Associate is knowledgeable in FedEx Office's retail and shipping products and will work primarily in these areas to consistently deliver a positive customer experience. The Part-Time Store Associate will utilize consultative skills to anticipate customer's need, suggest alternatives and provide solutions. The Part-Time Store Associate will operate and maintain a variety of equipment in the Self-Service and Retail zones of the store, move boxes, stock materials and complete assigned tasks based on priority.General Duties and Responsibilities(This is a representative list of the general duties the position may be asked to perform, and is not intended to be all-inclusive)PeopleFollows instructions of supervisor and assist other Team Members in performing limited store functionsUnderstands and models the Purple Promise to make every FedEx experience outstandingServiceAssembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcelsDemonstrates consultative behaviors in a retail environment to understand each customer's individualized needEnsures all customer problems are resolved quickly and to the satisfaction of the customerMaintains a safe, clean and orderly retail StoreProfitEnsures confidentiality of customer data and careful handling of documents, media, and packagesAssists with processing financial transactions using a Point of Sale terminal (POS), including handling cash and making changeCleans and stocks all retail Store printing and shipping equipment and supplies to provide optimal performance and availabilityStays current on retail Store merchandising materials and ensures proper display of all retail area product and signageTakes preemptive action to prevent errors and wasteFollows FedEx Office standard operating procedures as well as adhering to legal, HR, safety, customer service and security policies and proceduresSelf-ManagementPerforms multiple tasks at the same timeLooks for opportunities to improve knowledge and skills within the retail StoreAdheres to all FedEx Office standards, as outlined in the Team Member HandbookAll other duties as needed or required of the positionMinimum Qualifications and RequirementsHigh school diploma or equivalent educationExcellent verbal and written communication skillsEssential FunctionsAbility to stand during entire shift, excluding meal and rest periodsAbility to move and lift 50 poundsAbility, on a consistent basis, to bend/twist at the waist and kneesAbility, on a consistent basis, to communicate effectively with customers, vendors, and other team membersAbility, on a consistent basis, to perform work activities requiring cooperation and instructionAbility, on a consistent basis, to function in a fast-paced environment, under substantial pressureAbility, on a consistent basis, to maintain attention and concentration for extended periods of timeAbility, on a consistent basis, to work with minimal supervisionAbility, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the positionPreferred QualificationsQuality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions.Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility.Applies Quality concepts presented at training during daily activities.Supports FedEx Office Quality initiatives.FedEx Office is an Equal Opportunity Employer including, Vets/Disability.