Senior Genesys Test Engineer

4 weeks ago


San Antonio, United States Intellectt Inc Full time

Position : Senior Genesys Test Engineer

Location : San Antonio, Texas (Onsite)


Job Roles & Responsibilities:

  • Working experience validating various Contact Center components related to voice, email, and work items channels both on-Prem and Genesys cloud to include Genesys data and reporting.
  • For both Functional and Non-Functional expertise in Test Case Design, Test Execution, Defect Management, Reporting and Test Asset Maintenance (manual and automated). Experience of logging the bugs on Qtest and Jira.
  • Proficient in preparing Test plan strategy, Test Approach and Test Results documents.
  • Able to design and execute various testing techniques and strategies.
  • Working knowledge of JIRA and Confluence.
  • Experience in test automation tools supporting Contact Center platforms. (i.e. selenium or Qtest )
  • Prefer experience with Cyara for automated IVR testing.
  • Understands the SDLC, Agile/SCRUM concepts and software release cycle.
  • Excellent Oral & Written communication skills.
  • Good customer interfacing skills and ability to collaboratively work with different stakeholders in IT and Business.
  • Prefer to have experience in Genesys cloud testing.



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