Customer Service Representative

3 weeks ago

Goleta, United States Classic Collision Full time
Customer Service Representative

Classic Collision is now hiring a Customer Service Representative for our Goleta location.

Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality, integrity, and heart into every vehicle we repair and customer we serve.

Classic Collision offers competitive pay, benefits, and career advancement opportunities.

We look forward to you joining our team

Customer Service Representative (CSR) serves as the first impression of Classic Collision's customer experience.

Responsibilities

  • Ensures that every customer is greeted and welcomed promptly, professionally and in a welcoming and friendly manner via phone or in-person
  • Explain and educate customers on repair process on a high level, including insurance claim information and processes.
  • Maintain a broad knowledge base of insurance partner requirements regarding authorizations, billing, and load level processes
  • Coordinate Rental Car /Tow companies to provide one-stop service to all customers

  • Ensure all vehicles are delivered to customers by the assigned service advisor and if not available, by designated backup teammate
  • May assist in customer communication throughout the repair process
  • Monitor DRP assignments, estimate/repair appointments and capture rates of assignments
  • Follow up on all DRP assignments present and past to maintain sales for the center
  • Maintain DRP logbooks and Enterprise ARMS daily

  • Secure proper payments
  • Assist with reconciling invoices to payables report daily and monthly (as applicable)
  • Ensure all customer comfort items are always fresh and available for customers as well as maintaining the customer waiting area
  • Perform other administrative tasks and duties as required to successfully meet the needs of the business
  • Other duties as assigned

Qualifications

  • Must be at least 18 years of age

  • Previous experience in customer service, sales, or other related fields is preferred.
  • Must have a valid driver's license and be eligible for coverage under company insurance policy

  • Effective communication (written and verbal) and interpersonal skills are required.

  • Organization and multi-tasking skills, good time management, and the ability to adapt easily to fast-paced environment

Behaviors/Competencies:

  • Integrity-Respect and accountability at every level and every interaction
  • Customer Service-Provide the highest level of customer service while building customer satisfaction and retention

  • Innovation-Develops and displays innovative approaches and ideas to our business
  • Teamwork-Contributes to building a positive team spirit and supports everyone's efforts to succeed

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use hands, and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and ability to adjust focus. In addition, abilities for assessing the accuracy, neatness and thoroughness of the work assigned is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individual with disabilities to perform the essential function.

Classic Collision is an Equal Opportunity Employer:

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individual with disabilities. If you have a disability and you believe you need a reasonable accommodation to search for a job opening or submit an online application, please

e-mail recruiting@classiccollision.com. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.Learn More

  • Customer Service Representative

    3 weeks ago

    Goleta, United States Classic Collision Full time

    Customer Service RepresentativeClassic Collision is now hiring a Customer Service Representative for our Goleta location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality,...

  • Customer Service Representative

    3 months ago

    Goleta, United States Classic Collision Inc Full time

    Customer Service Representative Classic Collision is now hiring a Customer Service Representative for our Goleta location. Classic Collision was established in 1983 in Atlanta, Georgia with one single goal: To offer quality service to its customers with integrity and honesty. Be a part of a rapidly growing company whose mission is to put safety, quality,...

  • Customer Service Representative

    4 weeks ago

    Goleta, California, United States Staples Full time

    Job Description:As a Customer Service Representative at Staples, you will be the face of our brand, providing exceptional customer experiences while meeting sales and merchandising objectives. Your primary focus will be on creating a positive and inviting atmosphere for customers, responding to their queries, and ensuring a seamless shopping experience.Key...

  • Customer Service and Sales Representative

    3 weeks ago

    Goleta, California, United States Allstar Heating and Air Conditioning Full time

    We are seeking a highly motivated Customer Service and Sales Representative to join our team at Allstar Heating and Air Conditioning. As a Customer Service and Sales Representative, you will be responsible for engaging with Costco members to drive new leads in either Goleta or Santa Maria locations.About UsAllstar Heating and Air Conditioning is a...

  • Customer Service Representative

    3 weeks ago

    Goleta, California, United States Best Buy Full time

    About Best BuyAs a leading retailer of consumer electronics, Best Buy is dedicated to enriching lives through technology. Our mission is to provide exceptional customer service and personalized tech solutions for every stage of life.Job OverviewWe are seeking a highly motivated Customer Service Representative to join our team in Goleta, CA. As a key member...

  • Customer Service Representative

    5 days ago

    Goleta, United States Mechanics Bank Full time

    Mechanics Bank is currently searching for a part time Customer Service Representativeto join our team at our Goleta Branch The Customer Service Representative is responsible for assisting customers with banking transactions and offers referrals for additional products and services. Delivers excellent customer service. Responsible for the operational quality...

  • Customer Service Representative

    3 weeks ago

    Goleta, California, United States Walgreens Full time

    As a Customer Service Associate at Walgreens, you will model and deliver exceptional customer experiences. Your responsibilities will include registering sales on assigned cash registers, providing courteous and efficient checkout services, and recommending items for sale to customers. You will also have the opportunity to recommend trade-up and/or companion...

  • Customer Service Representative

    3 weeks ago

    Goleta, California, United States Rite Aid Full time

    Service Associate Role at Rite Aid Corp.As a key member of our team, you will provide exceptional customer service by assisting customers with their shopping needs and answering their inquiries. You will engage with customers in a friendly and efficient manner while completing customer transactions on the cash register.Responsibilities include:• Providing...

  • Customer Service Associate

    2 weeks ago

    Goleta, California, United States Montecito Bank & Trust Full time

    Company OverviewMontecito Bank & Trust is a locally owned community bank dedicated to making the communities we serve better places to live and work. We value personalized service, community involvement, and innovation.Job DescriptionWe are seeking a full-time Service Center Representative to join our team in Goleta, CA. As a Service Center Representative,...

  • Sales and Service Representative

    3 weeks ago

    Goleta, California, United States Walgreens Full time

    Sales and Service Representatives at Walgreens are the face of our brand. They create a distinctive and delightful customer experience that drives loyalty and growth.About the PositionThis is a full-time role that involves working in a dynamic retail environment. You will be responsible for registering sales on assigned cash registers, recommending items for...

  • Customer Service Expert

    3 weeks ago

    Goleta, California, United States Montecito Bank & Trust Full time

    About the Role:We are looking for an experienced Service Center Representative to join our team at the Montecito Bank & Trust. As a key member of the Service Center Department, you will be responsible for providing world-class customer service to our clients through various channels, including phone, email, and online support.Your primary focus will be on...

  • Customer Experience Representative

    6 days ago

    Goleta, California, United States The Joint Chiropractic Full time

    About the OpportunityWe are looking for a highly motivated and results-driven individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional service to our members and patients, exceeding their expectations and building long-lasting relationships.The ideal candidate will have a strong...

  • Service Center Representative

    2 weeks ago

    Goleta, United States Montecito Bank & Trust Full time

    Join Montecito Bank & Trust as a Service Center Representative!As the largest locally owned community Bank on the Central Coast, Montecito Bank & Trust is committed to our founding principle: to make the communities we serve better places to live and work. We are always looking for talented professionals who are passionate about personalized service,...

  • Airport Customer Service Associate

    6 days ago

    Goleta, California, United States Enterprise Holdings Full time

    **Customer Experience Representative Position Overview:**We are recruiting a detail-oriented and customer-centric individual to serve as a Customer Experience Representative at our Santa Barbara Airport location.Your primary responsibility will be to provide exceptional service to our customers, ensuring a smooth and efficient rental experience. You will...

  • Service Center Representative

    3 weeks ago

    Goleta, United States Montecito Bank & Trust Full time

    Are you a talented professional who excels at personalized service, enjoys getting involved in your communities and has a desire to work for an award-winning Best Bank? Montecito Bank & Trust is seeking a full-time Service Center Representative to join the Service Center Department. The Service Center Representative will be deliver a World Class Experience...

  • Service Center Representative

    3 weeks ago

    Goleta, United States Montecito Bank & Trust Full time

    Are you a talented professional who excels at personalized service, enjoys getting involved in your communities and has a desire to work for an award-winning Best Bank? Montecito Bank & Trust is seeking a full-time Service Center Representative to join the Service Center Department. The Service Center Representative will be deliver a World Class Experience...

  • Field Service Representative

    3 weeks ago

    Goleta, California, United States Frontier Full time

    Job Summary">This Field Service Representative role is an exciting opportunity to join the Frontier Communications team and play a critical part in delivering top-notch telecommunications services to our customers.In this role, you will install, replace, repair, and maintain a variety of telecommunications equipment and infrastructure, ensuring that our...

  • Customer Service Associate

    2 months ago

    Goleta, United States Hertz Full time

    Job Description We are looking for Customer Service Associate with a passion to drive customer satisfaction through providing outstanding service. If this is you and you're ready for your next destination then you have cruised to the right spot! Apply today and shift your career into drive for tomorrow! Wage: $18.25/HR Hertz offers a Competitive...

  • Freelance Courier Service Representative

    4 weeks ago

    Goleta, California, United States United Parcel Service Inc. Full time

    Company OverviewAt United Parcel Service Inc., we are dedicated to providing a platform for individuals to deliver packages throughout their communities, connecting with customers while driving their own vehicles. Our team of professionals work in various roles, from package handling and delivery to finance, IT, engineering, marketing, and more.

  • Customer Experience Representative- Santa Barbara Airport

    7 months ago

    Goleta, United States Enterprise Holdings Full time

    Overview: Enterprise, National and Alamo has an exciting opportunity for a Customer Experience Representative (CXR) at the our Santa Barbara Airport branch! The CXR provides a superior, friendly, and efficient transaction (at time of rental and return) using the company approved sales and service techniques. Facilitates the rental process through...