Software Development Manager

At Qualtrics, we create software the worlds best brands use to deliver exceptional frontline experiences, build high-performing teams, and design products people love. But we are more than a platformwe are the creators and stewards of the Experience Management category serving over 18K clients globally. Building a category takes grit, determination, and a disdain for conventionbut most of all it requires close-knit, high-functioning teams with an unwavering dedication to serving our customers. When you join one of our teams, youll be part of a nimble group thats empowered to set aggressive goals and move fast to achieve them. Strategic risks are encouraged and complex problems are solved together, by passing the mic and iterating until the best solution comes to light. You wont have to look to find growth opportunitiesready or not, theyll find you. From retail to government to healthcare, were on a mission to bring humanity, connection, and empathy back to business. Join over 5,000 people across the globe who think thats work worth doing. Software Development Manager - Voice Why We Have This RoleThe Qualtrics CX Engineering is seeking a Software Development Manager to lead its Voice team. The Voice team builds the services and tools that load and transcribe over 1M calls per day across hundreds of customers. These tools run entirely at AWS using Kubernetes, Dynamo, SQS/SNS, RDS, DocumentDB, and a variety of other technologies.  We are seeking a leader for this team who will accelerate Qualtrics' ability to scale across data volumes, data centers, spoken languages, and user audiences. How Youll Find SuccessCreating trust and influence across engineering teams through direct and transparent communicationEstablishing productive working relationships with other platform teams, customers, and subject matter expertsCreating a culture of psychological safety for your teamCrafting and delivering upon the Northstar vision for the team in a highly ambiguous spaceMentoring all levels of engineers, both technically and in their careersContinuously seeking opportunities to innovate and move fast to deliver new features and capabilities How Youll GrowYou will be expected to gain a deep understanding of our horizontally scalable tech stacks, both in terms of how to build them and how to operate them.You will grow as a leader, coaching both junior and senior engineers and defining the technology and hiring plans for the team. Things Youll DoAuthor the Northstar vision and roadmap for the team and create quarterly plans that accrue to that visionInstill best practices for the software development lifecycle and operations across the teamActively manage the team, gathering and providing candid feedback, mentoring and coaching individuals, and delegating appropriatelyMaintain active expertise in the telephony, transcription, and high-scale processing spaces, as well as understanding the industry for these domainsCollaborate with leaders and teams across a variety of geographies and disciplinesInfluence the way that engineers at Qualtrics build software through best-in-class tooling and services What Were Looking For On Your ResumeTechnical leadership or management of a team of software developers ranging from graduate level to senior engineersStrong background and technical capabilities in object-oriented design and development using modern programming languages (Typescript, Golang, Python)Experience in full stack development and frameworks (React, Node.js)Expertise in building and scaling distributed systemsExpertise in AWS cost management and optimizationProven record of delivering enterprise softwareEvidence of continuous learning and improvementA bachelor's degree in Computer Science, Computer Engineering, or related field What You Should Know About This TeamWe work at a high scale, consistently pushing Amazon resource limits and assessing our efficiency.We are committed to rapid innovation and experimentation to develop new features and enable self-service for configuring and monitoring voice pipelines, leveraging AI throughout the process.We continuously review and optimize our processes, discarding inefficient ones to maintain true agility.This team sits alongside all of the other internal platforms, infrastructure, and developer experience teams that power Qualtrics. We hold a high bar across these teams and foster a culture of transparent discussion and rigorous design reviews. Our Teams Favorite Perks and BenefitsWellness Reimbursement for $300 per quarter for wellness activities including gym memberships, spa massages, workout equipment, meditation apps, and much more.$1800 Experience Bonus to be used for an amazing experience of your choosing, such as a vacation, a volunteer opportunity, etc. Amazing QGroup Communities: MOSAIQ, Green Team, Qualtrics Pride, Q&Able, Qualtrics Salute, and Womens Leadership Development, all of which exist as places for support, allyship, and advocacy.The Qualtrics Hybrid Work Model: Our hybrid work model is elegantly simple: all product, UI/UX, and engineering teams are in our offices around the world three days a week; Mondays, Tuesdays, and Thursdays. These purposeful in-person days in thoughtfully designed offices help us do our best work and harness the power of collaboration and innovation. For the rest of the week, work where you want, owning the integration of work and life.Qualtrics is an equal opportunity employer meaning that all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other protected characteristic.???????Applicants in the United States of America have rights under Federal Employment Laws:Family & Medical Leave Act,Equal Opportunity Employment,Employee Polygraph Protection ActQualtrics is committed to the inclusion of all qualified individuals. As part of this commitment, Qualtrics will ensure that persons with disabilities are provided with reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please let your Qualtrics contact/recruiter know.Not finding a role thats the right fit for now? Qualtrics Insiders is the one-stop shop for all things Qualtrics Life. Sign up for exclusive access to content created with you in mind and get the scoop on what we have going on at Qualtrics - upcoming events, behind the scenes stories from the team, interview tips, hot jobs, and more. No spam - we promise You'll hear from us two times a month max with fresh, totally tailored info - so be sure to stay connected as you explore your best role and company fit.  For full-time positions, this pay range is for base per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience. A sign-on bonus and restricted stock units may be included in an employment offer, in addition to a range of medical, financial, and other benefits, based on eligibility criteria.Washington State Annual Pay Transparency Range$178,000—$324,000 USD