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Associate Director, Infrastructure Operations
4 weeks ago
Associate Director, Infrastructure Operations
*Must be US Citizen or Green Card holder. No visa sponsorship or C2C
*Must be willing to go onsite 2-3 times per week
Key Responsibilities:
1. IT Infrastructure Operations Management:
2. Service Desk Management:
3. Vendor Management:
4. Backups and Disaster Recovery (DR) Management:
5. Collaboration and Communication:
6. Infrastructure Security:
7. GxP Compliance:
Qualifications and Experience:
- Bachelor's Degree in information technology, computer science, or a related field (or equivalent work experience).
- Extensive experience (10+ years) in managing IT infrastructure operations, preferably in a large, multinational organization.
- Strong knowledge of IT infrastructure components, including servers, networks, storage, and data centers.
- AWS knowledge and experience are a plus.
- Office 365 knowledge and experience are a plus.
- Proven experience in service desk management, including incident, problem, and request management processes.
- Solid understanding of backup and disaster recovery strategies and technologies.
- Experience in vendor management, including contract negotiation, performance management, and relationship building.
- Demonstrated analytical and problem-solving skills, with the ability to identify and resolve complex infrastructure issues.
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