Associate Director, Infrastructure Operations

4 weeks ago


Boston, United States Clark Davis Associates Full time

Associate Director, Infrastructure Operations


*Must be US Citizen or Green Card holder. No visa sponsorship or C2C

*Must be willing to go onsite 2-3 times per week


Key Responsibilities:

1. IT Infrastructure Operations Management:


2. Service Desk Management:

3. Vendor Management:


4. Backups and Disaster Recovery (DR) Management:


5. Collaboration and Communication:


6. Infrastructure Security:


7. GxP Compliance:


Qualifications and Experience:

- Bachelor's Degree in information technology, computer science, or a related field (or equivalent work experience).

- Extensive experience (10+ years) in managing IT infrastructure operations, preferably in a large, multinational organization.

- Strong knowledge of IT infrastructure components, including servers, networks, storage, and data centers.

- AWS knowledge and experience are a plus.

- Office 365 knowledge and experience are a plus.

- Proven experience in service desk management, including incident, problem, and request management processes.

- Solid understanding of backup and disaster recovery strategies and technologies.

- Experience in vendor management, including contract negotiation, performance management, and relationship building.

- Demonstrated analytical and problem-solving skills, with the ability to identify and resolve complex infrastructure issues.



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