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HVAC Service Manager

3 months ago

Biscayne Park, United States Staffing Now Full time

The Service Manager is responsible for driving results through day-to-day management of the service teams. Assist the General Manager in optimizing the team through training, development, recruiting, and retention.

Key Responsibilities:

  • Monitor and implement processes and procedures that are aligned with the company objectives.
  • Optimize the field workforce through regular training and coaching sessions:
  • Work with the service supervisors to evaluate HVAC technician skill levels.
  • Ensure technicians skills match the tasks scheduled.
  • Order materials and supplies for projects and truck restock.
  • Track material and labor costs against budgets.
  • Conduct weekly reviews of how the teams are tracking to hit their monthly goals.
  • Provide individual Coaching as required to train employees to enhance their soft skills.
  • Act as a mentor to encourage individual growth.

Qualifications:

  • At least 5 years of successful management and related HVAC technical experience.
  • Highly motivated to get things done the right way.
  • Excellent communication (verbal and written) and active listening skills.
  • Highly confident, skilled leader who is persuasive with a selling personality.
  • Must enjoy being constantly challenged to grow and improve operationally.
  • Proficient with smartphones, tablets, laptops, Microsoft Word, Excel, and Outlook with the ability to learn new service software.
  • Demonstrated success at building a team of technicians who do quality work.
  • Able and willing to connect with the community to identify new opportunities and recruit new talent
  • Customer service focus and mindset, putting our employees and partners first, with excellent ability to communicate and develop relationships.
  • Exceptional problem-solving and conflict resolution abilities to improve things both big and small.
  • Highly organized, ability to act quickly while still having attention to detail.
  • Hold yourself to a higher standard and exhibit a high level of integrity.