Quality Assurance Manager

ABOUT US

The following information provides an overview of the skills, qualities, and qualifications needed for this role.

Friendly work environment, amazing clients, and great opportunity for professional growth At Crescent Foods, we pride ourselves in being the first company to offer such a wide variety of Halal chicken and beef products in premium packaging to stores across the country. We pride ourselves in raising and processing the chickens and cattle in humane conditions, while ensuring that the entire farm-to- fork philosophy adheres to the strictest ethical guidelines. We believe we are answerable to our loyal customers, our vendors, and our employees, all of whom make us successful. We are dedicated to our mission to provide healthy meals to families across the nation. We might be pioneers in the industry, but our story has just begun. Please visit our website www.crescentfoods.com to learn more about our organization.
ABOUT THE ROLE

The role of the Quality Assurance Manager is to be responsible for maintaining all aspects of keeping the plant/production area sanitary and compliant to USDA regulations. Assures consistent quality of production by developing and enforcing Good Manufacturing Practice (GMP); validates processes; providing documentation; and managing staff. Must be a self-starter with strong leadership experience, professional work ethics, and creative problem-solving skills, able to handle legal compliance, customer expectations and coordinate activities to meet quality standards. This position requires the QA Manager to be a SQF Practitioner.
IN THIS ROLE, YOU WILL HAVE THE OPPORTUNITY TO:

Establish and implement the training needs of the facility personnel to ensure they have the required competencies to carry out those functions affecting products, legality, and safety
Manage of customer service activities including order entry, customer satisfaction, interface with customers, interface with sales, production, labs, regulatory, and quality ensuring that Crescent Foods customer service creates competitive advantage in marketplace including resolving critical customer complaints
Has an understanding of the SQF Code and the requirements to implement and maintain SQF Systems relevant to the supplier scope of certification
Creates and implements incoming material inspection criteria and procedures
Develop, review and disposition Packaging Specifications, Bill of Material and other operations related documentation
Perform daily monitoring activities on SQF programs including: Verification, Validation, Audit, and Recordkeeping to ensure facility’s continuous compliance with SQF code requirements, performs monthly inspections, internal audits and GMP audits (including follow-up and close-out items).
Schedule and conduct Food Safety and HACCP meetings and conferences with representatives of other departments and divisions to explain the SQF management system and to obtain compliance with the procedures and controls
Coordinate with management personnel in formulating and establishing company policies, standard operating procedures and objectives
Act as the facility’s Substitute SQF Practitioner and Substitute HACCP Coordinator
Interface with the Sanitation Department to maintain and revise departmental procedures including assisting with the master sanitation schedule and SSOP’s reflecting process improvements that maintain or improve pre-operational and operational hygienic conditions
Responsible for Q.A. Micro program and interfaces with outside Labs
Develop and maintain workplace safety and quality assurance procedures and policies, and design, develop and deliver related training to meet the needs and initiatives for Crescent Foods
Assist the Regulatory Compliance Manager in overseeing the successful completion of all food safety and quality regulatory certification audits with the assistance of relevant management team
Maintains Log /Action Plans of required corrective actions for non-conformances and ensures closure of these issues
Sets individual and team performance metrics, evaluates productivity, and helps associates create long-term career plans within the organization
Direct all activities related to pest control including monitoring, recordkeeping, exclusion practices and treatment programs
Trains employees on GMP’s, HACCP, M.S.D.S. & Allergen controls.
Responsible for the supervision of all QA team members, QA supervisors and QA Leads.
Disposition product and review change control
Perform related duties as assigned or as the situation dictates
In the absence of the Quality Assurance Manager the Regulatory Compliance Manager Manager will fill-in.

TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED:

The QA Manager is employed as a Crescent Foods employee.
Holds a position of responsibility in relation to the management of the facility SQF System.
Has completed a HACCP-based training course and is a certified SQF Practitioner.
Is competent to implement and maintain HACCP-based food safety plans.
Has an understanding of the SQF Code and the requirements to implement and maintain SQF Systems relevant to the supplier scope of certification.
Act as the facility’s Substitute SQF Practitioner and Substitute HACCP Coordinator
Assist the Regulatory Compliance Manager in overseeing the development, implementation, review, and maintenance of the SQF System;
Take appropriate action to ensure the integrity of the SQF System; and
Communicate to relevant personnel all information essential to ensure the effective implementation and maintenance of the SQF System.

EDUCATION / EXPERIENCE REQUIREMENTS:

Proficient in standard business office software
Excellent analytical, problem solving and organizational skills Excellent oral and written communication skills • Fluency in written and verbal English
Proven ability to think independently and handle multiple projects through to completion Record of successfully collaborating with and influencing senior management and peers Demonstrated ability to lead and manage staff
Demonstrated independent work initiative, sound judgment, diplomacy, analytical ability and professional demeanor
Able to make effective presentations to diverse groups
Able to perform financial calculations and create and manage budgets
Bachelor’s Degree Required
5 years direct reports with supervisory experience
5+ years’ Experience as QA Management in the food industry preferred
Poultry, Meat, and handling, preparing or cooking background a must
R & D a must

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work is performed mostly in an office setting; hand-eye coordination is necessary to operate computers and various pieces of office equipment. While performing the duties of this job, the employee frequently is required to stand and talk or hear; use hands and fingers to handle, feel, or operate objects, tools, or controls and reach with hands and arms. The employee is occasionally required to walk; sit; climb or balance; stoop, kneel, crouch, or crawl; and smell. The employee must be able to occasionally lift and/or move up to 25 pounds. PPE required while in manufacturing areas. Specific vision abilities required by this job include close vision and the ability to adjust focus.

It is Crescent Foods’ policy to seek and employ qualified persons in all jobs in a manner which will ensure equal employment opportunity as well as administer personnel actions in a manner as to not discriminate against any person on the basis of race, religion, national origin, age, sexual orientation or disability. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Note:
The statements above are intended to describe the general nature and level of work being performed by people assigned to the job. They are not construed to be an exhaustive list of responsibilities, duties and skills required of personnel in the job. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the employer.

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