Admissions Program Specialist 2

Admissions Program Specialist 2Skagit Valley College is seeking an Admissions Program Specialist 2 to perform complex admissions, enrollment, and placement functions in a fast-paced Entry Services Department. This position serves as a primary point of contact for new students, managing the admissions process using the Student Management System (PeopleSoft), and providing excellent customer service. In addition, the position supports daily operations on the Mount Vernon campus and is a liaison to the Whidbey Island Campus and the San Juan Center enrollment services team. This position serves as a subject-matter expert on placement, application processing, and enrollment workflows, applying statewide policies and institutional procedures to ensure accurate student records and equitable services.This position supports students from initial inquiry through enrollment and works closely with departments such as Advising, Financial Aid, Testing, Workforce Education, Cashiers, and Instruction. The role includes responsibility for interpreting rules, resolving complex admissions cases, handling confidential data, and recommending workflow improvements. This is a full-time classified position working 40 hours per week, 12 months per year on-site at the Mount Vernon Campus. There are two (2) vacancies. One Program Specialist 2 processes the Residency Determination & Verifications, and another will process the Suspicious Admissions Applications.Skagit Valley College is on the traditional and unceded territories of the Coast Salish People's, especially on Swinomish Indian Tribal Community, Upper Skagit Indian Tribe, Samish Indian Nation, Nooksack Indian Tribe, and Sauk-Suiattle Indian Tribe. Located in a geographically diverse region between the dynamic metropolitan hubs of Seattle and Vancouver, BC, SVC is never far from world-class outdoor recreation, urban arts scenes, and local cultural events. SVC serves our local communities with a campus in Mount Vernon, Oak Harbor on Whidbey Island, and centers in Friday Harbor, a Marine Technology Center in Anacortes, and a Brewing Academy in Burlington.Skagit Valley College cultivates student learning and achievement; contributes to the educational, personal, and economic success of students; and promotes equitable and thriving communities. The primary focus of Skagit Valley College is student-centered teaching and learning. We are committed to: equitable student outcomes in access, achievement, and community; our guiding principles; decisions based on strategy and evidence; the development of our employees; and a diverse and inclusive college community where everyone belongs. Respect, integrity, open and honest communication, collaboration, and compassion are our guiding principles.Established in 1926, Skagit Valley College is a comprehensive community college within the Washington State Board for Community and Technical Colleges providing associates and bachelor's degrees, as well as certificates, in high-quality academic transfer pathways, workforce training, basic education for adults, and lifelong learning opportunities. Our equity goals align with SBCTC's Vision statement; "Leading with racial equity, our colleges maximize student potential and transform lives within a culture of belonging that advances racial, social, and economic justice in service to our diverse communities."SVC's commitment to equity and social justice drives our collective work to increase access to higher education, inspire student learning and achievement, and strengthen our diverse community. We embrace equity through our core themes of access, achievement, and community by pursuing the continuous examination and revision of norms, policies, and practices to foster the success of all. SVC aspires to reflect the diverse racial, ethnic, and linguistic demographics in the district, particularly a growing Latinx population. As an emerging Hispanic Serving Institution (HSI) SVC seeks equity-minded leadership, faculty, and staff that are committed to inclusive practices and diverse environments where students from all backgrounds can thrive via multidisciplinary collaboration and the implementation of an array of services. Candidates representing all aspects of diversity are encouraged to apply.Skagit Valley College offers: an unrelenting focus on our mission to improve the lives of our students and to strengthen our diverse community; support for innovative teaching, learning, and scholarship; exciting opportunities for personal and career growth; diverse cultural and environmental benefits of rural, suburban, and urban lifestyles; friendly, supportive, and diverse work environments; and excellent benefits including competitive leave packages and an array of health, dental, vision, and retirement plans to meet your current and future needs.Duties and ResponsibilitiesOne Program Specialist 2 processes the Residency Determination & Verifications, and one will process the Suspicious Admissions Application process.Identify admissions applications with inconsistencies or potential fraudulent indicators;Collect, review, and complete necessary documentation to resolve fraudulent cases;Manage identity verification interviews with the suspicious account holders as needed to verify identity.Residency Determination & VerificationServe as lead specialist for evaluating and verifying residency documentation per RCW and SBCTC guidelines;Resolve complex residency cases and guide students through determining residency eligibility;Apply residency codes and maintain compliance with state and institutional policies.Admissions Processing & Application ManagementManage college admissions and process, ensuring accurate, timely, and compliant processing of applications;Evaluate application completeness and resolve discrepancies such as duplicate IDs, inaccurate coding;Verify applicant documentation, including ID, transcripts, and residency forms.Enrollment Services & RegistrationInterpret and apply registration policies, including prerequisites, waitlists, deadlines, and program-specific requirements;Troubleshoot system and enrollment issues (e.g., ctcLink and CRM problems);Participate actively in the New Student Registration and onboarding events.Data Reporting & Placement ManagementIdentify and resolve discrepancies in student records, enrollment, and tuition;Update student groups, service indicators, and milestones accurately in ctcLink;Review and evaluate high school transcripts to determine appropriate placement aligned with SBCTC and college guidelines;Ensure accurate entry of placement information into ctcLink and student management systems.Customer Service & Student SupportProvide high-quality frontline customer service to prospective and current students in person, by phone, email, and virtual platforms;Assist students with admissions steps, application processes, and general enrollment information;Maintain thorough knowledge of college programs, services, deadlines, and policies to support students effectively;Troubleshoot basic admissions and enrollment issues; escalate complex cases to the Program Specialist 3 or Director as needed;Support campus departments by providing accurate information and appropriate referrals to Advising, Financial Aid, Testing, Workforce Education, and other services;Assist with orientation, outreach, and student-facing events to support enrollment and engagement;Protect confidential student information in accordance with FERPA and institutional policies;Contribute to improving workflows, customer service practices, and communication materials to enhance the student experience;Participate in ongoing training to stay current on admissions policies, residency rules, system updates, and college procedures.Program Lead for hourly and work-study student employeesSupport hiring of student work-study and student hourly employees;Create and manage weekly schedules for front counter staff;Coordinate A-Team and hourly work-study weekly work schedule;Train student workers and student hourly employees to perform duties related to front desk duties and other duties as assigned.QualificationsMinimum QualificationsAssociate's degree or higher OR two (2) years of experience in higher education student support OR an equivalent combination of education and experience;Two (2) years of experience providing excellent customer service to a diverse population in Student Services or in a program specialty that provides similar services;Multilingual, including the ability to read, write, and speak at an advanced/fluent speaker level.Preferred QualificationsAssociate degree or higher;Multilingual in English and Spanish, including the ability to read, write, and speak at an advanced/fluent speaker level.Salary, Benefits, Conditions of Employment, Application Procedure, About SVCSalary and Benefits: Salary is based on Range 44, Step A, $3,811 per month with periodic increments to $4,987 per month. This position is eligible for the Multilingual premium pay of five (5%) percent. The multilingual pay is incorporated in the posted salary range. Starting salary may be dependent on education, qualifications, and experience. Salary and benefits are subject to change in accordance with legislative mandates and collective bargaining agreements.This position is