Veterinary Client Service Representative, PERC

Pet Emergency & Referral Center Client Service RepresentativeDo you thrive in a fast-paced team atmosphere and enjoy providing compassionate care to others? If so, Pet Emergency & Referral Center is looking to add you to their Client Service teamSalary: $19.00 - $21.00 per hour based on experienceSchedule: We are a busy 24-hour emergency and specialty hospital. Hours and days of the week will vary, shifts available 6am-3pm, 9am-6pm, 11am-8pm, four 9 hour shifts per week. Holidays and weekends are required. Weekly shifts will be between 3-5 days per week, not to exceed 40 hoursBenefits:401(k) with employer matchMedical/Dental/Vision Insurance plansSTD/LTD/Life Insurances plansEmployee Pet discount (Very generous)Paid time offParental leaveReferral programEmployee Assistance ProgramAnd morePERC in Palm Beach Gardens, Florida is a busy and growing 24-hour Emergency and Specialty hospital offering a fast-paced work environment. The Emergency service is staffed by seasoned Veterinarians to provide high quality medical care to our patients around the clock, while working within a culture of true teamwork and collaboration with the Specialty departments, who offer referral and continued care for critically ill patients. We work hard to support a learning environment where everyone is encouraged to ask questions and learn from co-workers, clinicians, and specialists. Our team thrives in a fast-paced environment, allowing you to stay busy, excel at your duties, and making it an exciting place to be.As a Client Service Representative, your responsibilities will include but not be limited to:Promoting and maintaining exceptional customer service.Handling busy, multi-line phone system.Scheduling appointments for all departments.Act as a point of contact with referral hospitals to ensure all patient records are sent and received appropriately.Check clients in and out.Act as a liaison between clients and clinical staff, ensuring clear and concise communication.Support clients through difficult and emotional processes by maintaining professionalism and displaying empathy in all interactions.And more...About You:2+ years of Veterinary Customer Service or Hospitality ExperienceDemonstrated professionalism in all interactions and transactions, and experience with de-escalation of difficult and stressful client or employee situations in a respectful and professional manner. Ability to promote effective communication between the CSR team, doctors and technical staff.Proficient in using computer and phone technology to manage appointments, records, and client communications efficiently.Ability to be flexible and adjust to a consistently changing environment, with a desire to grow and adapt within the hospital and professional field.Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus.Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, EVH provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulations.