Senior Manager

Senior Manager of Risk ID & Assessment, RCSA PMOAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.The objective of the USCS Control Management Risk ID & Assessment team is to identify risks throughout business processes, systems, and platforms, develop and recommend risk mitigation strategies to address these risks, and proactively flag high risk themes for intervention and control enhancement. USCS is looking for a Senior Manager of Risk ID & Assessment, RCSA PMO (Program Management Office) focused on ensuring control management is embedded in the day-to-day operations of our organization by leading the USCS Control Management RCSA PMO.The Senior Manager USCS Risk ID & Assessment, RCSA PMO will:Establish, maintain and optimize the USCS Control Management RCSA program governance framework, including issue/risk logs, milestone tracking and reporting.Develop and manage the project plan(s) for USCS Control Management RCSA initiatives and track progress against schedules, budgets, resources and deliverables.Facilitate cross-functional collaboration among control management teams, first-line business units, second-line control functions and external stakeholders to ensure RCSA objectives are understood and executed.Maintain a central repository of policies, playbooks, procedures, templates, guidelines and lessons-learned for the RCSA program.Define, monitor and report on key metrics and dashboards (e.g., control effectiveness, assessment completion rates, issue remediation status, emerging issues).Identify and escalate issues, dependencies, or emerging risks that may impact the RCSA program objectives.Drive continuous improvement of RCSA processes ensuring alignment with Guardian commitments, regulatory and industry best practices.Provide training, coaching and knowledge transfer to business units and control owners to increase maturity of control self-assessment activities.Support risk management practices within the business.Support sharing insights, better practices, themes, etc. across the enterprise.Required Qualifications:4 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)Understanding of critical operational risk management lifecycle activitiesExcellent project management, communication, and interpersonal skillsExperience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standardsRobust analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectivelyPreferred Qualifications:Bachelor's degree in finance, business, risk management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageousExperience in at least one of the following:Providing identification of operational risks throughout business processes and systemsFacilitating risk assessment performance in addition to further assessments and testing programs to ensure regulatory and internal standards are metEnhancing risk assessments and associated methodologiesManaging independent control monitoring, including identification of control improvementsOverseeing identification of areas of risk for intervention, including conducting independent quality assurance and process testingManaging thematic risk reporting to provide actionable insights on risk levels, emerging trends and root causesExperience in financial services industrySalary Range: $103,750.00 to $174,750.00 annually bonus benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we'll consider your location, experience, and other job-related factors. We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:Competitive base salariesBonus incentives6% Company Match on retirement savings planFree financial coaching and financial well-being supportComprehensive medical, dental, vision, life insurance, and disability benefitsFlexible working model with hybrid, onsite or virtual arrangements depending on role and business need20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacyFree access to global on-site wellness centers staffed with nurses and doctors (depending on location)Free and confidential counseling support through our Healthy Minds programCareer development and training opportunitiesFor a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers - Click to view the "Know Your Rights" poster.