Payments & Upsell Enablement Manager

Payments & Upsell Enablement ManagerThe Payments & Upsell Enablement Manager will be responsible for the skill development, content creation and accessibility, as well as the overall opportunity for behavior change across the revenue organization at Weave when it comes to our payments offerings and products. This role will also be responsible for the enablement of the Upsell sales team. This position will proactively identify behavioral challenges and needs, report them to leadership, and develop and deploy targeted enablement initiatives. Reporting on the level of behavior change observed and making necessary adjustments will be a key aspect of this role.

The person in this role will be considered successful as behaviors across their organizations improve, desired outcomes are achieved, and evaluations from supported leaders are consistently at or above expectations. This position is hybrid based out of our Lehi, UT HQ.

What You Will

OwnCommunication and coordination with leadership to proactively identify mindset, skillset, and toolset challenges and the metrics associated with our payments and upsell products and servicesLive training and presentations for individuals and in large groupsDevelop and deliver training programs to onboard and up-skill the revenue team, focusing on product knowledge, customer retention, sales and customer experience. Create impactful content, including presentations, case studies, product demos, process documentation, and more to support customer facing teams. Collaborate with Product, Marketing, Onboarding, Sales Operations, sales leadership and customer success teams to align efforts, improve customer sales and retention, and refine enablement initiatives.

Analyze payments products and services performance to proactively identify gaps, implement data-driven improvements, and ensure quality in customer interactions. Stay informed on industry trends, competitors, and customer needs to shape effective revenue team enablement strategies.

What You Will

Need to Accomplish the Job2+ years of revenue enablement (sales, CX) experienceBachelors degree or equivalent work experienceBackground in payments products and services2+ years training in group settingsProficiency in Google/Microsoft Suite (Slides, Sheets, Forms, Docs, etc)Proficient project management skillsExperience in building certification programsExperience working with cross-functional teams and driving adoption of new tools and processesWhat Will Make Us Love YouPMP certificationSales experienceProactive and adaptive mindsetSkills in Seismic or other LMS/content management platformsSalesforce ProficiencyAt Weave, we use Artificial Intelligence (AI) tools to help us work more efficiently and create a smoother candidate experience. AI may assist with things like writing job descriptions, scheduling interviews, or reviewing applications against job-related criteria. For additional information, please review the External AI Policy Statement available on our Careers page.

Weave is an equal opportunity employer that is committed to fostering an inclusive workplace where all individuals are valued and supported. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process.