Business Account Manager- B2B

3 days ago


Simi Valley, United States Stinger Management Full time

Business Account ManagerStinger Management, a dynamic sales and customer acquisitions firm in Los Angeles, is looking for an entry-level Business Account Manager to join our team. This Business Account Manager role is an exceptional entry-level opportunity for those ready to gain hands-on experience in the telecommunications industry, develop powerful technical support and sales enablement skills, and build a rewarding career by supporting the growth of essential internet services.Key Responsibilities of the Business Account Manager:Serve as a primary direct contact for customers and businesses for inquiries specifically related to internet servicesProvide essential pre-sales technical support and detailed product information directly to potential customers and post sales support in clarifying internet service specificsClarify internet service details, coverage availability, compatibility requirements, and benefits to ensure customers make informed decisionsActively listen to customer concerns regarding internet connectivity or service, accurately diagnose basic issues, and deliver empathetic, solution-focused resolutionsQualify leads for internet sales by assessing customer needs and technical feasibilityCollaborate directly with the sales team to ensure a smooth customer journey from initial interest to activated internet serviceProcess documentation related to internet service sign-ups, upgrades, or downgrades, ensuring accuracy and complianceProactively identify opportunities to support sales efforts through effective problem-solving, clear information sharing, and ensuring customer confidence in internet services.Qualifications of the Business Account Manager:Relevant experience in direct customer service, technical support, retail, or other direct customer-facing roles where problem-solving was key.Strong verbal communication and interpersonal skills with the ability to establish rapport and articulate information clearlyProven active listening abilities and an empathetic approach to accurately assess and recommend solutions for customer needs related to internet services.Demonstrated ability to problem-solve effectivelyMaintains professionalism, patience, and composure in high-pressure or challenging situationsExhibits a proactive, customer-first attitude with a strong focus on driving satisfaction and supporting sales successThis is a commission-based position with uncapped commission incentives. We provide comprehensive training and support to ensure success in the role and on target earnings are reflected in compensation estimates based on commission averages.



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