Entry Level Customer Service Assistant

3 weeks ago

Jersey City, United States Hustle Notice Biz Full time

Entry Level Customer Service AssistantJob Title: Entry Level Customer Service AssistantLocation: Jersey City, NJ Job Type: Full-timeJob Summary: We are seeking a motivated and enthusiastic Entry Level Customer Service Assistant to join our dynamic team. This is an excellent opportunity for individuals looking to start their career in customer service within a thriving organization. As a Customer Service Assistant, you will serve as the first point of contact for our customers, ensuring a positive experience while addressing their inquiries and needs.Key ResponsibilitiesRespond to customer inquiries via phone, email, and chat in a timely and professional manner.Provide accurate information about our products and services to customers.Assist customers with order placement, modifications, and cancellations as needed.Resolve customer complaints and issues by identifying the root cause and offering appropriate solutions.Maintain an organized record of customer interactions and transactions in our database.Collaborate with team members to improve processes and enhance the customer experience.Skills, Knowledge and ExpertiseHigh school diploma or equivalent; further education in business or related field is a plus.Excellent verbal and written communication skills.Strong problem-solving abilities and attention to detail.Ability to work effectively in a team environment.Proficiency in using computers and customer management software.A positive attitude and a passion for helping others.BenefitsGrowth opportunities within the company.Comprehensive training and onboarding.Paid time off and holidays.A positive and supportive work environment.About Unilux BrandWe specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.Our Hiring ProcessStage 1: AppliedStage 2: ReviewStage 3: InterviewStage 4: Hired

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