Remote IT Support Specialist

4 weeks ago


Lancaster, United States Remote VA Full time

Join Our Team as a Remote IT Support Specialist We are seeking a talented IT Support Specialist to deliver exceptional remote technical support and troubleshooting across a variety of platforms such as Microsoft 365, Google Workspace, and QuickBooks. If you possess strong knowledge of cloud platforms, scripting, and IT ticketing systems, we want to hear from you Key Responsibilities: Provide expert technical support for Microsoft 365 and Google Workspace environments. Troubleshoot and resolve issues in QuickBooks Desktop and Online. Utilize tools like NinjaRMM and ticketing systems (e.g., Gam Ninja) to manage and resolve incidents efficiently. Develop and maintain scripts for automation and improved task efficiency. Respond to, track, and close IT support tickets adhering to established SLAs. Communicate clearly and effectively via Microsoft Teams, ensuring top-notch service delivery. Document solutions, troubleshooting processes, and common issues for future reference in the knowledge base. If you are proactive, analytical, and can thrive in a dynamic virtual environment, apply now to be part of our innovative team



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